Digital Technology Operations - Director

  • Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Macquarie Group
  • 25 Sep 16

Digital Technology Operations - Director

About the role

The role will be responsible for operational ownership, management and support of critical digital assets which supports Macquarie's online and internal presence across the online application hosting, identity and access management, and content management domains.

The role involves:

  • Direct and Indirect management of IT operational resources across multiple locations, companies and countries
  • Working with senior directors and executives to set the operational strategy and owning the implementation of this strategy
  • Driving the agenda and strategy on our move to DevOps
  • Working closely with internal clients to develop and execute IT initiatives
  • Managing resources to deliver appropriate levels of support. Working with numerous business and IT project managers for successful project delivery
  • Ownership and improvement focus on the quality and stability of the production environment
  • A strong focus on implementing a customer-centric monitoring strategy across our major on-line assets
  • Ownership of complying to ITIL support processes (e.g. incident, problem, change, release)
  • Provide an effective and efficient end to end operational service for all areas within the responsibility domain with a focus on continuous improvement
  • Manage both forward looking and day to day operational activities
  • Play a significant role in long term planning, including initiatives geared towards operational excellence
  • Management of operational risk activities (e.g. audits, BCP testing)
  • Resource management and planning Financial Management

About you

To be successful in this role you will have:
  • IT degree or equivalent experience
  • Experience with formal process improvement frameworks (e.g. ITIL, CMM) and successfully implementing process improvement initiatives
  • A demonstrated can do attitude with strong commitment to delivering timely, accurate IT solutions
  • Ability to soundly manage concurrent projects. Ability to work to a deadline, proven ability to work well under pressure with strong problem solving skills
  • A self motivated person with a strong aptitude for learning
  • Very strong customer and commercial focus
  • Excellent negotiation, communication and relationship building skills - strong focus on collaboration and effectively communicating a point of view to obtain the support / buy in of key stakeholders
  • Demonstrated ability to lead a team through real understanding of the delivery, not simply task monitoring; particularly in environments where team members are not always co-located
  • Ability to work effectively with both technical and non-technical teams
  • Familiarity with change management processes within production systems
  • Strong understanding of risk management frameworks and their application
  • Proven ability to work across cultures with a geographically dispersed user and technical community
  • Proven ability to work with a combination of internal employees and external service providers

In addition to the core skill requirements you will need the ability to adapt to new circumstances and thrive in a constantly changing environment.

If you meet the above requirements, please apply via the following link. Alternatively to find out more about the position and a confidential discussion, please contact Nicky Bell on 02 8232 1052

About us

The Banking and Financial Services Group (BFS) is the primary relationship manager for Macquarie's retail client base in Australia. Products and services include wealth management, stockbroking and retail lending and banking solutions such as residential and commercial mortgages, investment lending, personal loans, credit cards and relationship banking to businesses and professionals.

Forget what you know about Big Banks and how they approach Digital - we're a little different. We work like a small start up in a large organization which will see more of your ideas delivered, because unlike some start ups we're fully funded to innovate and push digital boundaries. We are on our journey to becoming a leader in the digital banking landscape and want you to help us on our way.

Find out more about Macquarie careers at

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

Advertised: 08 Sep 2016 Aus. Eastern Standard Time
Applications close: