Fraud Strategy Manager

Fraud Strategy Manager

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Operations Credit Ops
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 16028058


As part of one of the world's largest financial services companies with a presence in more than 100 countries, Citi Australia has provided financial services to Australian consumers, corporates, institutions and governments for more than 30 years. Recognised for its innovative range of global products and services, Citi today counts more than one million Australians and one thousand local corporate and institutional clients as valued customers.
Citi, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Globally, Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
This role will be accountable for managing the Fraud Strategy vertical for Citibank Australia. The role will also be responsible for interfacing with various internal and external stakeholders for new processes, products & initiatives impacting fraud risk.
Key Responsibilities:
  • To develop and oversee implementation of fraud strategy, policy and initiatives
  • To assist and establish/maintain proactive fraud prevention mechanisms and fraud detection/investigation processes
  • Provide strategic intelligence to Fraud Analytics and Detection teams to enhance performance
  • Monitor fraud key risk indicators periodically and execute strategies to enhance performance
  • To ensure fraud losses are operating within defined Risk Appetite parameters
  • Oversee compliance of all business processes to fraud policies and procedures
  • Assist in implementing the fraud policy assessments and compliance monitoring leveraging FRA
  • Ensure the business is complaint to all Global Fraud Minimum Standards and/or adequate compensating controls are in place
  • Liaison with Regional/Global fraud teams, internal stakeholders and Industry peers
  • Support the FMO and represent the fraud function in business, industry and regional forums
  • Develop emerging risks fraud awareness programs covering both staff and customer education training programs
  • Review and approve significant product and/or processes including - FIAT assessments in consultation with the FMO
  • Work with other control functions to strengthen the overall control framework
  • Interface with Industry Partners and Payment Networks to lobby for control enhancements
  • Build and maintain relationships with internal & external stakeholders (e.g. CSIS, AML Compliance, CI, Collections, Business, IBC and Industry bodies)
  • Ensure all Policy and Procedures are up to date and cover off every facet of FRM
Key Skills and Experiences Required:
  • 7+ years Fraud and Authorization management, Cards and Banking fraud management and basic understanding of Branch operations, including Insurance, Investment and Wealth products
  • Extensive experience on providing Fraud oversight or Execution across businesses in compliance with regulations and internal procedures
  • Experience with managing large system projects
  • Deep understanding of risk management, branch operations and operational risks
  • Understanding of Citibank products and systems would be an advantage
  • Experience of fraud policy and minimum standards would be an advantage
  • Experience of presenting ideas and thoughts to senior management
  • Core Credit & Fraud Risk skills and understanding
  • Strong business drive and ability to mobilize organizational commitment and support for regional programs
  • Regulatory Risk and Compliance
  • Leadership skills and ability to deliver results, working with cross-functional and virtual teams
  • Good business understanding and working knowledge of Risk, Legal, Operations, Technology and Finance


  • Relevant tertiary qualifications desirable
  • Professional qualifications in Fraud Management
When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.
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