Customer Support Specialist

Customer Support Specialist

Western Union Careers: Work That Makes A Difference

At Western Union, you can build a career doing work that makes a difference! We are disrupting the cross-border money transfer industry by developing new technologies and partnerships. Watch our recruiting video to get introduced to WU, and visit to learn more!

Customer Support Specialist

Western Union Business Solutions ('WUBS') is the world's leading foreign exchange and international business payments company. Through its subsidiaries and branches, WUBS operates in the Americas, Asia, Europe, Australia, the Middle East and Africa and the United Kingdom. It offers business-to-business payment and receipt solutions through an intuitive online platform that integrates directly with clients' systems and helps clients manage their currency exposure. The company currently services over 40,000 clients around the world and processes more than $40 billion payments annually to more than 1 million beneficiaries.

The Job
An exciting opportunity has arisen to join the close knit business support function in our Prague office as a Customer Support Specialist. This role is a fantastic opportunity to further diversify your existing customer service and administration skills in a globally connected, successful and passionate organisation that continues to innovate as a market leader.

Working as an integral part of the business support function the core of your role will be to build and maintain relationships with internal stakeholders and a varied customer base across both the Czech and Polish markets. You will do this by providing a high level of customer service with a focus on communication, timeliness and data integrity.

Throughout your day-to-day responsibilities you will maintain strong commercial acumen and take ownership of improvement opportunities through the provision of customer service excellence. This will be reflected through precise and timely data entry skills and the documentation of all daily tasks within the shared CRM. You will closely follow payment formatting guides and comply with local procedure and the branch operations manual alongside other relevant compliance documentation.

Whilst maintaining regular communication with internal teams both here in Prague and throughout the global Western Union network through face to face, phone based and email communication channels. With future opportunity to grow the role through participation in global projects as necessary. Therefore requiring you to work in both English and Czech languages on a daily basis.

About you
As the successful candidate for this role you will be a self-motivated, team player who is passionate when it comes to customer service and has a strong eye for detail. You will have established experience in a customer service based position and be confident with CRM systems. Experience within Financial Services and a global organization will also be an advantage.

Alongside these skills you will see yourself as a confident communicator combined with strong listening skills. You will possess strong language skills in Czech and English in both written and spoken contexts. Polish Language skills will also be an advantage.

You will be deadline driven and maintain a sense of urgency while managing conflicting tasks. Having the ability to not only build and maintain strong relationships across a variety of stakeholder but also influence others to a desired outcome when required.

What we offer
Ongoing learning and career development opportunities with the ability to be involved in process improvements, initiatives and project work.

An interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

The Pay
An attractive base salary is on offer depending on skills and experience, along with a language bonus and a
comprehensive benefits package.

As a member of our team you will be also be involved in our global employee recognition program.

To Apply
Growth and innovation are the story of our past, and they will define our future so if you are looking to be part of an exciting and innovative organisation where your hard work can make a difference then please apply below - we would love to hear from you