2nd/3rd Line Support - Desktop Application Management - Central Hong Kong

  • Bonus plus bonuses
  • Hong Kong
  • Permanent, Full time
  • Clear Edge Consulting
  • 13 Jan 17

2nd/3rd Line Support - Desktop Application Management - Central Hong Kong

  • Central Hong Kong
  • Global projects and exposure
  • First-class working environment


About Our Client

Our client is a well-established and sizeable global enterprise. To cope with their business expansion, they are now look for a subject-matter-expert on Desktop Applications to join their global infrastructure team, and your duties will mainly be performed via enterprise system management tools (e.g. App-V and SCCM, or equivalent). The team provides support for a wide range of applications and technologies, including Citrix XenApp, App-V, Microsoft Office, IIS, Sharepoint, SQL Server, Oracle, Autonomy, Documentum and SAP


Job Description

The team’s primary role is to provide immediate response to business-critical service interruptions that occur during their working hours. Most of the day to day activities of the team centre around providing support to end users, undertaking maintenance tasks, changes and project work.


Main areas of responsibility will include:

  • To provide immediate response to business-critical service incidents
  • Proactive systems monitoring, problem identification, analysis and resolution.
  • Responding to non-critical incident tickets as required
  • Implementation of changes
  • Participation in projects on behalf of the team
  • Assisting with capacity management and planning, configuration management.


The Successful Applicant

Successful candidates will be able to demonstrate good technical proficiency in a number of the above areas (through a combination of experience and industry-recognised certification/training), and have a clear desire to extend their skills into other areas as required by the role over time.


What's on Offer

The client offers a competitive remuneration package, global project exposure, a first-class working environment and training to the successful candidate.