Application Support Analyst

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you’re valued as part of our team!

About BNP Paribas in Asia Pacific ( www.apac.bnpparibas )
In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you're valued as part of our team!
* excluding partnerships

MAIN OBJECTIVES & PURPOSE
  • Support Connexis Cash 2, the Group Cash Management e-banking solution
  • Support Connexis Cash Mobile, the smartphone extension of the Connexis Cash 2
  • Handle Deployments of releases and patches delivered by the development teams.
  • Support local users requests within COD team
KEY RESULTS AREAS
  • Support of Cash Management internet and mobile applications
    • Verify reported issues and troubleshoot
    • Manage the communication with other BNPP departments
    • Perform quality control and functional testing of packages
    • Participate in setup and running of Asia site UATs
    • Participate in system specification according to BNPP standard
    • Plan and report on assigned tasks
    • Review business requirements and provide constructive feedback
    • Participate in roster for mobile support hotline weekdays, weekend and bank holidays
    • Participate in rotating late shift organization to support Paris
    • Co-ordinate with maintenance & development team
    • Follow CMMi standard according to management direction
    • Travel abroad when needed for missions
  • Deployment
    • Build the roadmap, perform rehearsal
    • Supervise production deployment of Quick Fix, Patch or Major Release, with IPS team in Paris
    • Perform sanity test post deployments
    • Handle communications for operations
  • Communications with team members in Europe, America and Asia
    • Be able to work in multi-cultural environments
    • Facilitate communications between team members
  • Integration within the team in BNPP
    • Show a good team spirit and team work
    • Show good communication skills
    • Provide excellence in term of Quality of Service toward internal & external clients.
    • Integrate the BNPP professional behaviors which are: Commitment, Creativity, Ambition and responsiveness
  • Administration / Reporting
    • Perform job assigned by the supervisor
    • Participate to meetings organized by the team
    • Provide activity report as requested by his supervisor
    • Inform management about any issues related to its job
  • On-Call & On Site support roster
    • To be on roster for support on Hong Kong Bank Holidays and weekends
    • Participate in rotating late shift organization to support Paris when needed


JOB SPECIFICATION

Essential Technical Knowledge / Skills:
  • Internet security concepts
  • RDBMS concepts
  • SQL
  • PL/SQL
  • UNIX/Linux
  • Shell Script (KSH)
Qualifications and Experience:
  • Degree in Computer Science or Computer Engineering
  • At least 4-6 year's working experience
  • Have knowledge for Internet applications
  • Have some knowledge regarding flows around applications
  • Basic Skills for Java Programming & Algorithmics
  • Knowledge for Cash Management business activity would be appreciated
  • Autonomy
  • Methodical Approach
  • Reactivity
  • Ability to Adapt to Different Situations
  • Ability to Handle Stress
  • Ability to Handle Emergency
  • Oral & Written Communication
  • Ability to Manage Speeching in Crisis Conference Calls
  • Ability to Work in a Team Organization
  • Ability to Prioritize Tasks & Problems
  • Ability to Explain a Problem inside a given context and give a feedback
Other Value - added Competencies:
  • Fluent in English
  • Knowing French is a plus
  • Team work player
  • Willing to work under pressure and mission oriented
  • Banking industry experience & CMMi exposure are a plus but not a must
  • Knowledge for SWIFT formats (MT101, MT940, MT942) are a plus but not a must