Assistant Team Leader, Telemarketing

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • PeopleSearch
  • 23 Sep 16

A leading Global Life & Medical Insurer is seeking an Assistant Team Leader, Telemarketing to join the team due to continued growth in the demand for their insurance services. This is an excellent opportunity to join a market leading organization and enjoy superb career progression. • Global MNC • Attractive package and benefits to decent candidates • Excellent employee development and career growth

RESPONSIBILITIES

This incumbent will manage a team of Telemarketers in the call centers and/or our affinity partners and motivate them to achieve both sales target and provide high quality of customer service, through appropriate coaching and training

  • Lead, coach, motivate and develop a team of Telemarketers in an inbound and/or outbound call center environment to achieve the sales target
  • Be responsible for the effectiveness of the telemarketers’ performance in terms of quality, productivity and fulfilling customer needs
  • Provide real time support to the team and handle disputes and customer complaints, if any
  • Liaise with internal stakeholders and partners to ensure smooth operation of the call center
  • Prepare regular reports as required by Management

 

REQUIREMENTS

  • Tertiary education background is preferred
  • Minimum 3 years' supervisory experience in Telemarketing
  • IIQE Paper 1, 2 & 3 are preferred
  • Sound knowledge of insurance products will be a definite advantage
  • Strong sales and customer service orientation
  • Ability to prioritize and work under pressure
  • Proficiency in written and spoken English and Chinese
  • Good knowledge of Microsoft Office

 

Interested Applicants please send your resume (in Word format) together with present and expected salary to William Wong:

 

Tel: (852) 2521-5118 ext.814 / (852) 6377-1380

Email: williamwong@pplesearch.com

 

**Only shortlisted candidates will be contacted for a more detailed discussion**