Business Analyst - Well Funded Start Up

  • competitive package
  • Hong Kong
  • Permanent, Full time
  • The GRACE Recruitment Group
  • 12 Aug 17

Our client is a well-funded HR Technology platform that is making people’s lives easier We all care about building a world-class product for our customers and we expect that you will also. We are driven by our passion for solving problems and looking for like-minded individuals with an entrepreneurial spirit.

What you will do in this role:

Looking for a high performing, results oriented, technology savvy Business Analyst who will work closely with our technology team and the business to ensure that our []

Specifically

  • Respond to internal and external customer helpdesk tickets and track issues to completion.
  • Assist cross functional teams with problem resolution and provide consultative services and guidance.
  • Be proactive, identify trends and report root causes of issues as appropriate.
  • Conduct data mining and analysis to identify process gaps via SQL queries.
  • Act as a liaison between the sales resources, business, and development teams to research data issues and define business rules.
  • Create Business Process Maps to document current and future state processes.
  • Create written and graphic documentation to capture Business and Functional Requirements, including Use Case and Activity Diagram, as necessary.
  • Assist in the development and execution of process improvements to reflect new business requirements.

The ideal person will have the following experience and bring: 

  • EDUCATION: BA/BS in Computer Science or a related field preferable.
  • EXPERIENCE: 1-5 years of experience in a web/online environment (internet/startup or Consulting preferred).
  • Understanding of enterprise software product life cycle, principles and process.
  • Working knowledge of RDBMS and basic SQL syntax for checking results in a database.
  • Strong computer skills; proficient in Excel, PowerPoint, Word and Outlook; Visio is a plus.
  • Able to quickly assess situations, define problems, collect data, establish facts and draw valid conclusions.
  • Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; ability to use reason, even when dealing with emotional topics.
  • Proactive and able to independently review and summarise release requirements and quickly become an expert on the feature areas.
  • Able to identify, isolate and document defects with a high level of attention to detail.
  • Able to collaborate with stakeholders to identify needs through application design sessions.
  • Ensure that customer issues are resolved and root causes identified.
  • Able to quickly learn new technologies and interact effectively with all levels of management with tact and professionalism.

Personal Attributes

  • Excellent communication skills are written, verbal, presentation and interpersonal.
  • Strong team player who can build relationships at all levels of the organisation.
  • Able to work independently with minimal supervision.
  • A self-directed individual who knows what needs to be done and operates with urgency, focus and discipline.
  • Have the ability to thrive in a high energy, fast paced, entrepreneurial environment.
  • Strong organizational skills and very detail oriented.
  • Hands-on; completes tasks and dependable.
  • Ethical, fair and of high integrity.