Cash Equities Technology Support

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • CIMB
  • 14 Sep 17

We are looking for a Cash Equities Technology Support to provide support to the Securities business in all categories of IT.

Job Scope

  • Primary objective of the role is to provide regional application services to time sensitive Order Management system, covering markets such as, but not limited to:
    • Malaysia
    • Indonesia
    • Singapore
    • Thailand
    • Hong Kong
  • Working closely with vendor support team to provide the solutions required for a client centric Asia business.
  • Collaborate with change team to roll out projects through the pre-defined Change Management Process; both infrastructure and application.
  • Make sure incidents are appropriately prioritized, captured, communicated, logged and followed up to closure.
  • To provide desktop services for the HK business:
    • Lotus Notes E-Mail system
    • Phone and Voice recording
    • Building and decommissioning workstations
  • The infrastructure is compliant with CIMBs Security Policy.
  • The design/configuration is suitable for the Securities Business.
  • The vendor delivery quality meets the CIMB requirement.
  • To perform the daily morning and evening checks.
  • To provide end users with 1st level support in seat or via remote access methods.
  • To provide regional support teams 2nd level support via phone calls and other communication channels for our Order Management system.
  • Some knowledge of FIX onboarding, configuration and testing is preferred.

Job Activities

Ensure our environment is compliant with our CIMB Policy and Procedure.

  • Respond to problems, investigate and resolve where received via service desk or directly from the user base.
  • Follow up with problems that arise from production.
  • Resolution time of the problem needs to be in line with the urgency and business priority.
  • Provide first-line support to local users and coordinate with the appropriate internal/external support units to resolve the problem.
  • Hardware and software installation and maintenance.
  • Escalate major issues or themes to Senior IT and business management.
  • Setup IT equipment for meetings, internal and external events.
  • Perform daily morning and evening check.
  • Work with vendors for pre- & post-implementation activities and UAT testing.
  • IT equipment procurement and inventory management
  • Log the activity into our local tracking software to ensure proper management of the HK work stack.

Job Requirement

  • Minimum 3 years relevant trading floor application support experience
  • Degree in Computing Science or other relevant discipline
  • Strong customer service focus and the ability to deliver quality support are critical to this role.
  • Ability to work effectively within a regional team across Asia regions.
  • Agile and flexible thinking.
  • All rounded Desktop technical skills in an enterprise Microsoft environment.
  • Experience in trading related systems, WAN, LAN technologies, Firewall, Windows Server and Lotus Notes E-Mail system.

Job Competencies

  • Will to learn, responsible, self-motivated, and able to work independently & under pressure and work in irregular hour occasionally.
  • Good manner & positive working attitude, good communication, documentation, analytical skills and problem solving skills.
  • Good command of written and spoken English and Chinese (Cantonese and Mandarin).
  • Must be attentive to detail, proactive and flexible