Client Service Associate, Custody
- Hong Kong
- Permanent, Full time
- Aston Carter International Hong Kong
- 23 Sep 16
This is an exciting opportunity to join an Investment Bank with excellent reputation as Client Service Associate, within its Custody Team. Immediate offer for the right candidate!
- Provide exceptional client service to institutional clients, proactively manage service requests to ensure all requests are looked after in a timely manner
- Daily monitoring and reporting of client activities, document any client service issues as they happen, and escalate to management if appropriate
- Communicate and discuss with clients on topics such as Service Quality, Corporate Actions, Settlement and Tax issues.
- Coordinate with back office to resolve breaks and conduct investigation as required
- Attend client service meetings and formal reviews, and maintain a high quality client service experience
- Develop a very thorough understand of client profile, behaviour and requirements, in order to provide proactive client service
- Accounting or Finance graduate with at least 2 years of work experience within financial services
- Excellent English is required, Cantonese / Mandarin an asset
- Ability to work independently and be resourceful in a busy environment
- Immediately available candidates preferred but not essential
- More experienced candidates will be considered for the Associate opening.
Please contact Sam Lam on 34733049, firstname.lastname@example.org for a confidential discussion.