Client Service Associate, Custody

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Aston Carter International Hong Kong
  • 23 Sep 16

This is an exciting opportunity to join an Investment Bank with excellent reputation as Client Service Associate, within its Custody Team. Immediate offer for the right candidate!

Responsibilities:

  • Provide exceptional client service to institutional clients, proactively manage service requests to ensure all requests are looked after in a timely manner
  • Daily monitoring and reporting of client activities, document any client service issues as they happen, and escalate to management if appropriate
  • Communicate and discuss with clients on topics such as Service Quality, Corporate Actions, Settlement and Tax issues.
  • Coordinate with back office to resolve breaks and conduct investigation as required
  • Attend client service meetings and formal reviews, and maintain a high quality client service experience
  • Develop a very thorough understand of client profile, behaviour and requirements, in order to provide proactive client service

 

 

Requirements:

  • Accounting or Finance graduate with at least 2 years of work experience within financial services
  • Excellent English is required, Cantonese / Mandarin an asset
  • Ability to work independently and be resourceful in a busy environment
  • Immediately available candidates preferred but not essential
  • More experienced candidates will be considered for the Associate opening.

Please contact Sam Lam on 34733049, slam@astoncater.com for a confidential discussion.