Customer Service Officer

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • Centillion General Holding Limited
  • 14 Aug 17

CGFX is hiring a service-oriented Customer Service Officer to join our team in Hong Kong.

About us:

CGFX is an independent broker located in the heart of London, 107 Regent Street. As the fastest growing forex broker, CGFX success is founded on its ability to deliver access to a wide range of trading products to retail clients, which were previously only available to institutional investors.

We have office in London, New Zealand, Hong Kong, China and Taiwan, CGFX clients can benefit from round-the-clock coverage delivered by one of the world's largest and most accomplished global client coverage teams.

 

Job duties:

  • Provide one-stop service to customers by handling phone and email enquiries and processing applications to enhance customer experience
  • Implement customer retention programs
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
  • Provide constructive feedback on operational procedure/ workflow for service enhancement and efficiency improvement
  • Participate in ad hoc tasks and projects as assigned

 

Requirement:

  • Fluent spoken and written in Mandarin and English
  • Good command in is a great advantage
  • Preferable have experience in call center or financial industry
  • Good communication and customer handling skills, aggressive and hardworking
  • Fresh graduate will be welcomed
  • Immediate available is an advantage.