Information Technology Training Consultant - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 25 Sep 16

Information Technology Training Consultant - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Information Technology Training Consultant.

Principal responsibilities

  • To deliver training on the above systems via a web conferencing tool for groups of users outside of London.
  • Ability to communicate and work with Business Analysts, Developers and User Representatives to develop effective technology training courses and learning materials for the Banking and Capital Finance business areas.
  • Training administration including course scheduling and maintaining attendance and training evaluation records
  • Participate in User acceptance testing of in-house developed applications, intranets and related intranet content management systems
  • Building excellent working relationships with the business to promote the Global Banking and Markets Training team services and help identify training requirements.
  • Provide telephone and desktop support for applications post-training
  • Provide advice and guidance to the Business Application Support Team who provide first line support to the business users


Qualifications
Requirements
  • Experience of developing and presenting training courses for one to one and group sessions
  • Extensive experience of providing distance training using web conferencing tools
  • Exposure to training users on site as part of a global rollout
  • Exposure to software development lifecycle, particularly design, user acceptance testing and deployment. Excellent interpersonal, written and verbal communications skills
  • The ability to speak clearly and write English is of the utmost importance for this role.
  • Experience of working with new bespoke systems, and able to design training courses and create material from scratch.
  • Working with developers and stakeholders to ensure that the right solution is delivered to the end users.
  • Excellent time management and prioritisation of work tasks
  • Working with demanding business users in a pressurised environment
  • Working to tight deadlines with minimal supervision
You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.