Senior Manager, Retail Operations Risk Management

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank
  • 02 Jan 17

Please view Job Description for details.

Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.

Job Description

The main objective of this position is to ensure the Retail Banking Operations Team operates in full compliance, internally and externally; and its processes are constructed and executed in accordance to the Bank's operational risk framework.

Key Roles and Responsibilities

  • Lead a team of 4-5, ensure the Operations Team complies with the internal & external bank policies and procedure
  • Represent HK Retail Banking Operations and work with Business Operational Risk Manager for matters in relation to compliance and operational risk
  • Design and implement varies control measures to ensure quality & accuracy of the operational process
  • Oversee the reported complaint cases and operational mishap, ensure thorough follow up actions taken
  • Coordinate the internal / external audit review involving Retail Banking Operations
  • Organize monthly service review meeting between the HK Operations Team and the processing hub, to monitor the services and initiate process improvement

Qualifications and Skills

  • Solid working experience in Customer Service or Retail Banking Operations
  • Knowledge in the retail banking products
  • Good command of written English
  • Knowledge in the Bank's operational process & systems
  • Compliance / Operational Risk background preferred but not a must

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 31 Jan 17. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Equal Opportunity Employer

Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.