Services Desk Analyst / Lead Service Desk Analyst / Windows Server 2008/2012, Market Data, Exchange, Microsoft Office, Microsoft Active Directory, Blackberry / Desktop Support / Buy-side Technology /

  • Competitive Salary and Compensation
  • Hong Kong
  • Permanent, Full time
  • BAH Partners
  • 16 Jan 17

Services Desk Analyst / Lead Service Desk Analyst / Windows Server 2008/2012, Market Data, Exchange, Microsoft Office, Microsoft Active Directory, Blackberry / Desktop Support / Buy-side Technology / Hedge Fund / Hong Kong or Singapore

Services Desk Analyst / Lead Service Desk Analyst / Windows Server 2008/2012, Market Data, Exchange, Microsoft Office, Microsoft Active Directory, Blackberry / Desktop Support / Buy-side Technology / Hedge Fund / Hong Kong or Singapore

 

My client is global IT consultancy firm that focuses exclusively on the buy-side financial sector. The company provides comprehensive IT solutions to clients worldwide including complete strategic planning, managed hosted “cloud” services, 24x7x365 support and maintenance, development, advisory, coordination and management of IT projects.

They are now seeking to hire 3X Service Desk Supports for their global services desk in Asia, including:

  • 1 x Desk support lead
  • 2 x Services Desk Analysts

These are client facing roles that you will deal with a magnitude of different characters, and high pressure front office trading environments. Whilst daily support is the main priority, candidates will also have a chance to work on infrastructure related client projects and global datacenter platform projects

The role:

  • Front line 1st-3rd remote support to their buy side clients (Asset managers, hedge funds etc.)
  • Daily ticket management
  • Ensure regional support operation maintains a high level of standards and services outlined by management
  • People management for the lead role.

Requirement:

  • Hand on practical experience supporting below:
  1. Windows Server 2008/2012
  2. Market Data - Bloomberg, Reuters, Fidessa
  3. Exchange 2007/2010/2013
  4. Microsoft Office (2010 and above)
  5. Microsoft Active Directory
  6. Mobile Device management servers - Blackberry Enterprise Server, Airwatch
  • Candidates with experience in some of below is a plus
  1. Portfolio management systems – Eze Software, Advent - or any other industry leading
  2. VMWare – All products including View
  3. Citrix - Xen suite
  4. SQL - All Versions
  • Solid communication skills in English; Mandarin speaking is a plus
  • Client facing personality
  • Excellent problem solving skills

 

If you are interested in this position, or would like to explore other opportunities within enterprise information technology, please send your detailed resume to Yusef Ansari at Yusef.Ansari@bahpartners.com or call (852) 2544 4476 for a confidential discussion.

BAH Partners is a top supplier of the best finance technology talent for most of Hong Kong's top-tier financial institutions.

For more opportunities, please visit our website at http://bahpartners.com/live-roles

or look at our other jobs listed here at http://www.efinancialcareers.hk/jobs-BAH_Partners.br00000340