Asset and Configuration Management

  • Competitive
  • Cyberjaya, Selangor, Malaysia
  • Permanent, Full time
  • IBM
  • 17 Jan 17

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Description

Asset and Configuration Management


  • Respond to queries from CM service teams and client

  • Update IBM community for WNZL Configuration Mgmt.

  • Review/approve Remedy requests for change (Config Mgmt group)

  • Respond to queries from HWAM service teams and client

  • Update IBM community for WNZL HW Asset Management

  • Approve changes to HW inventory data

  • Respond to queries from SWAM service teams and client

  • Update IBM community for WNZL SW Asset Management

  • Build and deliver contracted AM reports to client

  • Manage WNZL asset management team rooms

  • Create the Mthly Exec Report and the Quarterly SPI Report for DPE & the Account Team

  • Delivery of CMDB Integrity to Client

  • Participate as required in TADDM Instance inventory and upgrade project

  • TADDM scanning - work with Capella to reduce active assets not scanning


Required Technical and Professional Expertise
  • Associate's Degree/College Diploma
  • At least 2-3 years experience in Experience on Asset Management and Configuration
  • English: Fluent


Preferred Technical and Professional Experience

- Experienced understanding of Client Services within IBM
- ITIL qualification.

Role ( Job Role )
Service Coordinator

Primary job category
Technical Services

Contract type
Regular

Employment Type
Full-Time

Secondary Job Category
Other Technical Services

Required Education
Associate's Degree/College Diploma

State / Province
SELANGOR

Is this role a commissionable/sales incentive based position?
No

Travel Required
No Travel

IBM Business Group
GTS

Preferred Education
Bachelor's Degree

City / Township / Village
CYBERJAYA

Country
Malaysia

Eligibility Requirements

  • Asset Management and Configuration