Collector, Tele-Collection

  • Negotiable
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Bank
  • 22 Aug 16

Please view Job Description for details.

JOB PURPOSE: * To contact customers for payment based on queues and job assigned.
* To maximize efforts in collections prior to charge off.

KEY RESPONSIBILITIES: * Daily responsibilities
o Handling Unsecured CCPL(Credit cards and Personal Loan) delinquent loan accounts.
o Implementing action to minimize Credit Centre losses and maximize recoveries.
o Complete activities based on daily action report and account report.
o Handling customer enquiry's and negotiates repayment terms.
o Reviewing operational processes within collection to identify opportunities to streamline operations.

* EXPERIENCE/KNOWLEDGE REQUIRED * Good general knowledge of Banking practice and its relevant legislation.
* Well speaking in English
* Good negotiation skills.
* Ability to be creative, unyielding and patient.
* SPM level with minimum 2 years of Banking/customer service experience OR
* Fresh Graduates

Key Roles and Responsibilities

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Qualifications and Skills

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Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.