Head of Operation Compliance

  • GBP27424.81 - GBP36566.41 per annum
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Robert Walters - Malaysia
  • 29 Nov 16

A rapidly expanding global payment shared service company is looking for a Head of Operation Compliance. Reporting to the Head of Shared Service, you will lead a team of 30 staff to support a large, complex business unit with a regional remit.

About the Head of Operation Compliance role:

Due to excellent results and future expansions plans, the Head of Operation Compliance will play a key role in the operation team's continued development and success in its Kuala Lumpur office.

Key responsibilities:

  • be the guardian of compliance, quality and efficient of the data collection process
  • search for new customer to contribute their data and ensure the existing and new customer data is maintained in accurate and timely manner
  • make the team efficiently resolve and document technical customer inquiries regarding the status of their request for products and services
  • interface with internal functions to ensure compliance in the delivery of products and services
  • assist in technical project by preparing reporting/statistics presentation, schedules & planning

The successful Head of Operation Compliance must have the ability to lead the team to redevelop group systems and process.

Key requirements include:

  • at least 5 years of experience leading a department in customer relationship environment and 10 years as a manager
  • good understanding of SSI data and its use in the financial services industry
  • a high degree of familiarity with customer data collections processes is required
  • fluent in English both verbally and in writing
  • continuous improvement mindset is a must as is a customer orientation.

This is a international global payment company needs no introduction and is recognised as the leader in their field of expertise. With huge clientele world wide, the business succeeds on the speed of its innovation and there are great opportunities to progress in this dynamic company.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Head of Operation Compliance role.

Apply today or call me to discuss this new opportunity.

Business Registration Number: 729828-T
Licence Number: JTK2125