MYS CTSM KL - Fraud Analyst

MYS CTSM KL - Fraud Analyst

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 16057630


Description

Key Responsibilities:
  • Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal/fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns
  • Responsible for making sound judgments and decisions on the alerts in accordance to the operating guidelines, procedures and customer interaction module to prevent and minimize fraud losses
  • Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan
  • Make sound judgments and decisions on the alerts in accordance to the operating guidelines, procedures and customer interaction module and escalating issues as necessary
  • Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan
  • Make sound judgments and decisions on the alerts in accordance to the operating guidelines, procedures and customer interaction module and escalating issues as necessary


Qualifications

Knowledge/Experience/Qualifications:
  • Strong analytical and problem solving skills
  • Excellent organization skills - ability to multitask and prioritize work
  • Ability to work effectively across portfolio risk policy teams and functional areas teams
  • Willing to perform irregular working hours to support 24X7 operations
  • Experience working in fast-paced, structured work environment (financial services, call center, retail, etc.)
  • Excellent communication, judgment and problem resolution skills
  • Fluent in local language for specific countries (Hong Kong - Cantonese, Singapore - Mandarin, Philippines -Tagalog, India - Hindi)
  • High school diploma/degree or relevant experience required
  • Familiar with Credit Card/Banking industry regulations are highly preferred