AVP, Client Service Advisor (FI/NBFI) , Client Fulfillment & Service in Wholesale Banking

  • Competitive
  • Singapore
  • Permanent, Full time
  • United Overseas Bank
  • 26 Sep 16

AVP, Client Service Advisor (FI/NBFI) , Client Fulfillment & Service in Wholesale Banking

You will be part of the Group Wholesale Banking - Client Fulfilment and Service Team. You are expected to provide Treasury Management/Transaction Banking services and advisory support to the corporate and financial institutional clients globally.

Job responsibilities:

Your main job responsibilities include:

  • Independently consult, execute and act as a liaison with business partners and clients to ensure requirements are fully met for services requested within the specified timeframes
  • Manage enquiries for target clients, enhance client delight and manage client retention
  • Responsible for resolution of clients' requests/enquiries, leveraging resources across other functional areas to enhance clients' experience and escalate if the resolution exceeds expected SLAs
  • Participate in client planning to position and deliver the full range of Bank's products and services as part of the overall client relationship
  • Proactively provide advice on the usage of all banking products and services to clients
  • Understand the end-to-end processes and exercise professional judgment in determining appropriate resolution of clients' needs within the risk and compliance parameters
  • Identify training needs for clients and ensure that clients are well aware of the product/service capabilities and the benefits
  • Participate in client management and Sales/RFP opportunities on complex working capital management solutions
  • Perform service reviews and STP guidance
  • Develop client service account plans that enhance service delivery
  • Monitor and analyze customers volume and revenue figures to identify sales leads for Sales and Relationship Bankers
  • Perform root cause analysis of defects, issues and non-compliance of service levels
  • Provide training on new or changed special procedures catered to the high value clients and on clients specific knowledge
  • Review and provide post implementation services support on the regional/large local deals

Job requirements:
  • Bachelor's degree with 6 to 8 years of experience in Transaction Banking for Large Corporate portfolio
  • Six Sigma certification preferred
  • Familiar with handling complex client organization structures such as Treasury Centre and Shared Service Operations
  • Ability to collaborate and work with various levels of management and businesses across the enterprise
  • Comfortable with direct interaction with client and business partners
  • Detailed oriented, take end-to-end ownership, drive for results to support and grow the business
  • Ability to present ideas and information effectively in group settings
  • Ability to provide value-added services to clients based on understanding of clients' needs and internal data analysis
  • A strong team player and possess good attitude
  • Strong analytical, problem solving, ideation and time management skills
  • Excellent communication, influencing and negotiation skills