Assistant/Deputy Manager, Sales Compliance & Investigation

  • Base Salary + Variable Bonus
  • Singapore
  • Permanent, Full time
  • AIA Singapore Private Limited
  • 21 Sep 16

AIA is one of the pre-eminent and the largest listed life insurance groups in the world with an exclusive focus on the Asia Pacific region. This size, leadership position and regional presence across 18 geographical markets can offer you greater exposure to new experiences and

AIA is one of the pre-eminent and the largest listed life insurance groups in the world with an exclusive focus on the Asia Pacific region. This size, leadership position and regional presence across 18 geographical markets can offer you greater exposure to new experiences and opportunities for growth and development. We have a clear vision and throughout the company’s 90 years of history, we continue to change and transform for the future and for the better. In addition to playing an important role in supporting and preserving the economies of markets where we operate, the very nature of the insurance industry is all about providing protection to people when they need it particularly during difficult times. The people at AIA are all committed to working together with this common moral purpose and take great pride from what they do. If these propositions appeal to you and if you are proactive, forward-looking and innovative, consider a career at AIA.

 



 





Assistant/Deputy Manager, Sales Compliance & Investigation



 



The incumbent will undertake regular sales compliance reviews of Financial Services Consultants (FSCs) and conduct investigation of complaints and potential misconduct of FSCs in order to mitigate regulatory, market conduct and compliance risks.



 



Key Responsibilities



  • Lead and carry out Sales Compliance reviews to ensure proper market conduct in the following areas in order to detect churning, fraud and unethical agent’s misconduct so as to reduce any reputational, legal and financial risk.: 

  1. Third Party Cheques review

  2. Cheque Alteration review

  3. Selling without license

  4. Churning Reviews

  5. Fraud Reviews

  6. Adhoc Sales Compliance reviews

 



  • Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.

  • Carry out adhoc tasks and projects assigned by HOD or supervisor.

 



 



Key Requirements



  • Bachelor Degree in Business, Management, Economics or Accountancy

  • Preferably one year of working experience in compliance, area relevant to the insurance / financial sector.

  • CMFAS M5, M9, M9A and HI

  • Proficient in data mining / processing applications

  • Good communication skills

  • Possess analytical ability




Interested applicants, please submit your application online via our careers page.