GF - EMEA/APAC Fraud Risk Manager

GF - EMEA/APAC Fraud Risk Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 16060282


The mandate of the Independent Consumer Fraud Risk Management organization is expanding to include non-core consumer products: CitiBusiness, Retail Commercial Bank and Citi Personal Wealth Management.
The Independent Consumer Fraud Risk Management organization is restructuring itself to better support the business in lieu of the announcements of the combination of the EMEA and APAC regions. As a result, an opportunity has risen to consolidate the Oversight function into an integrated coverage model.
Job Purpose:

The role is to serve as an Independent Fraud Risk Manager for the EMEA/APAC GCG - Core Consumer, CitiBusiness, Retail Commercial Bank and Citi Personal Wealth Management. Primary responsibilities include:
  • Oversee implementation of fraud strategy, policy and projects
  • Conduct fraud thematic and product oversight reviews in the region (all consumer related products)
  • Coordinate and manage Fraud Risk tools development, design and implementation in conjunction with regional Fraud Execution (1st Line of Defense)
  • Assist and establish/maintain proactive fraud prevention mechanisms and fraud detection/investigation processes in the region
  • Ensure payment card fraud losses are operating within the defined Risk Appetite parameters
  • Setup/implement sampling and other required techniques for other products in the region
  • Track fraud losses versus plan and counsel/review of individual countries/portfolios
  • Oversee compliance to all policies and procedures established at the group level including connected Financial Crimes disciplines
  • Liaison with Global Consumer Risk and other internal and Industry peers
  • This role entails a unique opportunity for building a robust career in Fraud Risk Management with exposure to the life-cycle of all consumer products in the domestic and international markets
Key Responsibilities:
  • Conduct and participate in various end to end fraud risk management reviews across the APAC/EMEA GCB portfolios
  • Consistently evaluate and review system and manual processes of authorization and fraud control modules
  • Develop, implement and analyze MIS reports and facilitate the needs of authorization and fraud management
  • Champion fraud awareness and best practice sharing with various stakeholders and aid in the development of fraud risk management training modules
  • Work with CSIS in collating and analyzing fraud trends and syndicated criminals activities.
  • Facilitate success transfer for authorization, fraud management and other parts of the consumer business


  • 8+ years of Fraud or Risk Management in the Consumer Banking
  • Proficiency in consumer banking products including Cards, Authorizations, CitiBusiness, Retail Commercial Banking and Wealth Management
  • Skillful understanding of credit and fraud risk management lifecycle
  • Thought leadership and clarity in presenting ideas to senior management
  • Deep understanding of consumer risk management and credit cycle management
  • Thorough understanding of global Fraud practices and industry trends
  • Strong business drive and ability to mobilize organizational commitment and support for regional programs