GF - Operational Risk Management Senior Officer

GF - Operational Risk Management Senior Officer

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 16058692


ORM was created to proactively assist the businesses, O&T, and the independent control groups in enhancing the effectiveness of controls and managing operational risks across products, business lines and regions.
ORM is organized with three main components that serve to effectively "triangulate on controls":
  • Specialists for a given Point of Control (SPOCs) are control design specialists with deep domain expertise in a particular control process.  Their roles are focused on a specific process but are global in nature, spanning all products and businesses
  • Region Heads and their associated organizations provide regional expertise across the broad range of businesses within their geography
  • Operational Risk Management (ORM), along with Control Architecture, Re-Engineering and Administration form the foundational side of the triangle
These three elements of ORM work in tandem with business, O&T and global functions to proactively identify, analyze and mitigate risks, implement and assess controls, prevent losses and assist recoveries, determine and allocate operational risk capital, conform with regulatory guidance, and manage situations as they arise.
Reporting to the Country Head of ORM, the candidate will be the backup working closely with the Country and Regional Senior Management in proactively managing risks and further strengthening the internal controls. The candidate will be responsible for Technology Risk oversight interacting directly with Technology Senior Management.
Key Responsibilities:
  • Provide the In-Country leadership for all aspects of the ORM responsibilities
  • Support Technology Risk oversight across AP for assigned product at Regional Level including:
    • Product Approval
    • Identify emerging risks and recommend actions to Regional Technology Head
    • Analyze internal and external technology risk environment and recommend solutions when is required to the Regional Technology Head
    • Interact with global ORM product specialist providing feedback and supporting on global initiatives
    • Lead regional product related deep dives/projects
    • Provide feedback on MCA effectiveness
  • Provide guidance and feedback Managers' Control Assessment (MCA) through training and Challenge and Validation process at country level
  • Determine the current state of controls readiness in the country, establish and chair, a controls management process that includes representation from all related functions e.g. Operational Risk, O&T Risk Management, Finance, Compliance, IA.  Discuss and identify the top franchise concerns/issues through CMC forum
  • Run Business Risk Control Committee meetings on a quarterly basis, provide transparency on a continuous and consolidated basis for significant Compliance and Control reporting
  • Proactively monitor current and emerging global, regional, local risks impacting the country and make recommendations to the businesses and control functions, assisting with implementation
  • Continually focus on improving processes that offer operational and productivity efficiencies and proactively engage with businesses to assess their risk and control environments
  • Work with the businesses, regional management and ORM when operational losses arise to understand the root causes and implement process changes to avoid re-occurrence
  • Interact with local regulators and specialized forums to proactively understand and address requirements and provide feedback
  • Drive Risk Culture by supporting the structured program to strengthen first line risk identification and drive sustainable actions
  • Deployment of Conduct Risk jointly with Compliance
  • Drive Sustainability of corrective actions - Event Response - Enhanced oversight, challenge by 2nd Line of Defense
The ideal candidate will have strong leadership and communication skills, in-depth detailed knowledge on Technology, Information Security, Cyber Security and robust understanding of local business practices and associated regulatory requirements.  Prior experience in previous roles may include but not limited to Information Security, Technology, Audit and Risk Management functions with strong knowledge on banking business.
To qualify for this position, individuals must have a minimum of 7 years of experience in risk advisory, operational risk, and/or internal control related functions within the banking sector.


Specific Risk Experience:
  • Strong analytical skills applicable across different businesses, products and customer classes
  • Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed
  • Able to eliminate chaos and confusion
  • Prioritizes high impact potential problems effectively
  • Innovative
  • Well versed in developing new ideas and improving current processes
  • Has led and/or successfully influenced cross-functional and/or geographically diverse initiatives
  • Considers broad implications of decisions on different functions and units
  • Can clearly articulate the processes supporting a business unit's function, controls, business priorities, impact on financial reporting, issues and risks associated with the IT infrastructure; understands limitations, can identify gaps and proactively help develop solutions
  • Experience in Operational Risk with knowledge of credit risk and/or market risk a plus
  • Familiarity with a wide range of businesses; understands capital markets and retail products
Strong Leadership Skills:
  • Provides leadership in optimization and efficiencies in control practices for the business as well as the resolution of cross business issues.  Engages business and functional managers to mitigate risks
  • Thinks strategically and articulates concepts clearly
  • Focuses and guides the priorities of others
  • Makes well-reasoned decisions under pressure
  • Experienced negotiator - able to identify and influence key decision makers across various levels and functions within the organization; diffuse conflict and work toward agreement
  • Acts as a leader with an understanding and appreciation for diverse backgrounds
Excellent Communication Skills:
  • Both verbal and written
  • Experienced in using active listening techniques on a consistent basis
  • Strong Presentation skills - comfortable with public speaking across various forums and be able to effectively and logically communicate when ideas are being challenged in an open forum