Manager, Client Implementation Advisor (Middle Office), Wholesale Banking Client Fulfilment

  • Competitive
  • Singapore
  • Permanent, Full time
  • United Overseas Bank
  • 23 Sep 16

Manager, Client Implementation Advisor (Middle Office), Wholesale Banking Client Fulfilment

You will be responsible for implementing Customer Solutions for Global Corporates and Financial Institutions. This is a client-facing project manager role with full relationship management responsibility during, implementation of new and / or expanded services.

Responsibilities

  • You will lead diverse projects of varying complexity, taking the customer from "deal won" through to "live" operation, working closely with Sales, Product Management, Client Service and Operations partners to enable Business Strategy and facilitate revenue growth.
  • You will be expected to implement structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
  • Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training.
  • Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training and support.
  • Ability to manage multiple clients and projects/tasks simultaneously.
  • Participate in client management and Sales/RFP opportunities on complex working capital management solutions.

Core skills & Requirements
  • Strong project management and leadership skills to manage projects across multiple functional areas. Ability to manage multiple, complex projects and work in a fast-paced entrepreneurial environment.
  • Requires good written and verbal communication skills. Ability to interact skillfully with business partners and associates.
  • In depth knowledge of specific commercial banking products and the overall industry.
  • Experienced in managing mid to high complex client on-boarding activities effectively
  • Superior analytical and creative thinking skills.
  • Ability to implement client solutions efficiently & effectively in line with the defined processes with focus around cycle-time to expedite time to revenue
  • Manage and document changes to policies and procedures that have arisen during the client on-boarding process to improve future client experience, banks operational and local regulatory requirements.
  • Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
  • The ability to work and thrive in a dynamic, team-oriented environment.