Operations Analyst

  • Competitive
  • Singapore
  • Permanent, Full time
  • Bank Of America / Merrill Lynch
  • 25 Sep 16

Operations Analyst

Job Description:
Business Overview
As a company doing business in more than 150 countries, and with over 250,000 employees, Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.

Bank of America Merrill Lynch is the marketing name for the Global Banking & Markets and Global Commercial Banking businesses. The company is a long-established participant in Asia Pacific with a presence since 1947. With 23 offices in 12 geographies, covering nine currencies, more than a dozen languages and five time zones, Bank of America Merrill Lynch offers an integrated and comprehensive set of products and services across Global Corporate & Investment Banking, Global Markets and Wealth Management, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise.

Bank of America Merrill Lynch has been expanding in the Asia Pacific region with compounded annual growth of over 20% for the last three years. Focusing in the Large Corporate client base in the region, as well as global multi-nationals, the differentiator for Bank of America Merrill Lynch lies in the services we provide to clients. From the implementation of new products and services to the support we provide clients as part of the banking relationship, our mission is to deliver a world class experience to our clients, while managing the business with tight operational risk routines and continuously improving the efficiency of the organization.

Job Description and Role Responsibilities


  • Handling of client inquiries like system navigation and general inquiries through group mailbox and helpdesk hotline.
  • Assigned to do invoice processing
  • Ensure that the invoice receive are ready to process (e.g. billing name and address is correct).
  • Indicate correct tax code on the invoice
  • Scanned invoices received via post, ready for FileNet process to push to Ariba
  • Reconciling daily scanned invoices to ensure processed invoices are successfully loaded in ARIBA.
  • Handling research and call back queue for invoices in respective Ariba queues. Coordinate with the support team in US to check and investigate & liaise with LOBs or vendors (if needed) for further details required.
  • Follow-up weekly unapproved invoices with LOBs for settlement.

  • Handling of client inquiries like system navigation and general inquiries through group mailbox and helpdesk hotline.
  • Handles card administration (card applications, increase of credit limit) & cancellation.
  • Process refund in corporate card and to necessary reclassification and/ or adjustment.
  • Follow-up weekly unapproved/unassigned charges with cardholders to submit the reports in timely manner and advise them to liaise with approver(s) to fully approve in Concur for settlement with corporate credit.
  • Adhoc training on hotel itemization, blackberry bills etc.
  • Follow-up with cardholders to make settle personal charges with corporate card upon request by card team.

Client Services
  • Answer queries raised by internal LOB users and external vendors in relation to payment matters.
  • Provide training to LOBs on ADI allocation spreadsheet for adjustments, such as cost centres or expense account

Preferred requirement

  • Practical Account Payable working experience
  • Speak fluent English. The knowledge of Korean language will be required as the incumbent will handle Korea market for Account payable as well as Clients service related tasks such as handling Singapore and Korea Shared service mailbox, index Korea invoice and be the back up of the Korean based operations during vacation.
  • Understand the Korea tax system (PROXY, VAT & withholding tax)

Posting Date: 26/08/2016
Location: Singapore - Singapore

Full / Part-time: Full time