Process Re-Engineering Manager

  • Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank
  • 14 Feb 17

Please view Job Description for details.

The Process Re-Engineering Manager is responsible for leading process improvement initiatives applying proven Process Improvement methodologies such as Lean Six Sigma, Kazan etcs to transform current state processes to a set of highly efficient(lean) and effective processes that are aligned to our strategy

Key Roles and Responsibilities

Base-lining Process Reengineering Initiatives

  • Responsible to establish the base-line (as-is). This will include canvassing the full environment for pain-points / issues / feedback from any touchpoints
  • Responsible to engage all stakeholders in the base-lining exercise to create acceptance
  • Responsible to propose recommendations on reengineering initiatives that can be done
Execution of Process Reengineering Initiatives
  • Responsible to project-manage any process reengineering initiatives, i.e follow project management practices to ensure good execution of process reengineering initiative
  • Responsible to prepare weekly update on the progress of the initiative
  • Responsible to prepare the benefits summary once the initiative is completed
Best Practices Advisor
  • To be the source of reference within Technology Services in sharing, recommending, promoting and creating awareness of the best practices to achieve Quality Process. These best practices can be drawn upon from industry experience and/or external frameworks
  • To ensure any info sharing and recommendations are relevant in content and realistic in the practical applications to the functions/teams
Leadership Capability
  • To own, drive and lead the process reengineering initiative
  • To demonstrate thought leadership capability and good conduct in the role
Process Owners
  • To develop good working relationship with Process Owners so that process reengineering initiatives are understood, agreed, sponsored by management from initiation to closure.
  • This refers to both the Process Owner for the process reengineering initiative as well as any other impacted Process Owners due to the process reengineering initiative
Process Practitioners
  • To be able to work together with Process Practitioners to establish baseline processes as well to ensure on-going partnership in any process reengineering initiatives.
  • This refers to anybody performing the activities in the process which is part of the process reengineering initiative, may or may not be in the same team as the Process Owner.
Technical Teams
  • To be able to work together with any Technical Teams (whether from Engineering or Support, whether internal or external) whose tools/systems/portals are used to manage the workflows of the processes.
Process Risk Managers
  • To be able to work together with Process Risk Manager to ensure that the process reengineering initiatives are aligned to the controls and requirements of the Operational Risk Framework.

Qualifications and Skills

  • Knowledge in ITIL, Lean IT, Lean Six Sigma. Certifications and/or proven practical working experience would be added advantage
  • Experience in IT roles, whether in Technology Operations, Technology Support, Technical Development and IT Project Management. Working experience in non-IT roles can be considered as long as basic IT knowledge can be sufficiently demonstrated
  • General understanding of the Operational Risk Management and/or Compliance
  • Strong critical thinking and analytical skills
  • Meticulous, detail-oriented with the resourceful ability to gather and interpret large amounts of information
  • Good problem-solving skills and sensible decision-making skills
  • Good communication skills and capability to utilize all communication channels/mediums
  • Stakeholder engagement skills to establish and ensure effective working relationships
  • Ability to work cordially and harmoniously with colleagues at all levels and locations of the organisation. Exposure to international working experience would be valuable
  • Ability to work independently with minimum supervision
    The Process Re-Engineering Manager manages overall process reengineering initiatives assigned to the person and to be successful in this role, must operate within the Technology Governance remit, as evidenced by:
  • Showcased effective collaboration with all stakeholders involved
  • Proven understanding of the relevant knowledge and skills
  • Demonstrated track record of initiating, executing and closing of process reengineering initiatives
  • Acceptable outcome(s) of the process reengineering initiatives

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    Diversity and Inclusion

    Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.