Service Delivery Lead (Cyber Security) - System Integrator

  • SGD130000 - SGD180000 per annum + Performance Bonus
  • Singapore
  • Permanent, Full time
  • McGregor Boyall Associates Pte Ltd (Singapore) , EA Licence No: 11S4330
  • 11 Jan 17

We are looking for a Service Delivery Lead to be a part of an expanding technology firm. You will be working part of the clients on boarding and service management function.

Responsibility

  • Accountable for managing service delivery for one or more client accounts across APAC
  • Manages multiple client facing cyber security deployments projects.
  • Serve as primary contact for external customers.
  • Provide a focus for SLA management and customer satisfaction across the customer base. Ensure systems and structure for SLAs and client satisfaction are in place and effectively used.
  • Provide technical cyber security expertise, problem analysis, and process evaluation, while maintaining focus on operational empathy.
  • Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value.
  • Ensure and monitor processes are in place to pro-actively protect consistent service quality through management of change control and acceptance into service delivery.
  • Ensures resources, capabilities and capacity to meet both existing and new business demands.
  • Provide expert problem management support to difficult, high profile customer issues and ensure a corrective action plan is followed.
  • Oversee the integration of all service delivery and constantly improve the quality and inter-working of delivery service for clients.
  • Ensures tools and technological platforms are in place to support customer environment.
  • Maximize opportunities for account growth.

Requirements

  • 5 - 10 years of experience working in vendor environment
  • Experience in cyber security architecture and strong understand of the cyber security landscape
  • Strong communication skills and important for both internal and external stakeholder management
  • Possess industry relevant certifications: CISSP, CISM, etc.
  • Able to travel regionally for business meetings

For more information please apply online or alternatively email your CV to Zoey Lai at zlai@mcgregor-boyall.com . Please note all applications will be treated with the strictest of confidence.

EA Personnel Reg. No.: R1333088 (Lai Pui Yan)

EA Licence No: 11S4330

McGregor Boyall Associates Pte Ltd is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

EA Licence No: 11S4330