VP / AVP, Digital Channels Manager, Digital Banking, Consumer Banking Group
- Permanent, Full time
- DBS Bank Limited
- 18 Aug 17
See job description for details
Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation. Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.
- Create Chatbot customer journeys ensuring great customer experience
- Work on Chatbot accuracy improvement with Kasisto and internal stakeholders
- Design and regularly review internal and external process flows related to Chatbot
- Work on the new features, services, products handled by Chatbot (towards EATE objectives)
- Assist countries to deliver on their Chatbot roadmap and releases
- Coordinate the governance framework for Chatbot
- Ensure chatbot integration across all channels
- Support Call Centre and Ops on their DFNO initiatives
- Share expertise, industry best practices and leverage on experience from the countries.
- Support other digital channel’s projects where required.
- Minimum 6 years of working experience in the banking industry preferably with strong knowledge of retail products
- Solid understanding of the digital landscape
- Proven results in online growth initiatives
- Good understanding of banking products and related processes
- Excellent communication skills with the ability to instantly connect with people and manage ongoing relationships for positive outcomes
- A positive attitude in the work is a must
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.