Global Platforms Operations and Engineering Manager

Salary: Base + Benefits + Bonus

Location: London, England, United Kingdom

Job Type: Full time

A Global Platforms Engineering and Operations Lead is essential as we continue to grow out our operational model globally. You will be responsible for running all aspects of BAU support and Engineering within the Global Platforms team.

Team Overview


Global IT Infrastructure is responsible for running all aspects of Infrastructure for Schroders globally. We have representative support personnel in most global offices, but the bulk of architecture & engineering happens in London, Singapore & New York. Historically the teams have been quite silo’d, not considering themselves as one global team. This has now changed with the creation of a global Infrastructure strategy. As such this has opened up several new global roles.

Overview of role

The Global platforms operations and engineering manager is responsible for running all aspects of BAU support and Engineering within the Global Platforms team. Working alongside the technical leads to ensure that solutions are delivered into production on time, to specification, fully tested and documented with an appropriate support model in place. Responsibilities involve project delivery, project engineering and business as usual service delivery. The Global platforms operations and engineering manager has line manager responsibility for 8-10 direct reports and works closely with the Head of Global Platforms, Global Technical Leads and the regional Infrastructure Heads.  This role will work across all areas of platforms, Databases, Storage, Backups, server operating systems and Azure cloud.


Key duties

• Work closely with the Global Head of platforms to deliver strategic goals
• Manage all Engineering & Operations of Platforms. Approximately 20 (8 Direct reports) global staff as well as outsourced operations
• Work closely with the support functions, the Storage and Unix engineers and also the DBAs to ensure all designs & deployments are globally consistent, scalable and supportable
• Establish and document global standards for hardware & configuration
• Maintain high-levels of uptime across the entire Wintel estate
• Build a platform, capable of delivering automation at every opportunity
• Define and enhance new and existing processes and procedures
• Produce and maintain MI for platforms


General skills

• Have a history of working in a mission-critical environment
• Background in financial services or similar regulated industry
• Experienced in datacenter deployments & green field sites
• Experienced in converged datacenter design & next generation storage
• Understand the importance of metrics & statistics when measuring the performance & capacity
• Demonstrable experience of working in a large global environment 
• Background in financial services or similar regulated industry


Technical Skills

• In-depth knowledge of Windows operating systems
• In-depth technical knowledge of VMWare and competing hypervisors
• In-depth technical knowledge of  Active Directory
• Working knowledge of Power shell, scripting and automation
• Working knowledge of cloud platforms and services (Azure)
• Working of x86 hardware platforms including HP, Cisco UCS and Nutanix
• In-depth knowledge of enterprise storage platforms
• In-depth knowledge of volume management, backup, monitoring and configuration management software
• Detailed knowledge and experience of building capacity planning and capacity management processes
• In-depth knowledge of security and vulnerability based approach to security hardening


Personal Attributes

• Positive attitude capable of remaining positive when under pressure
• A good communicator, and able to work with teams on a journey of globalisation and automation
• Someone who never accepts the status-quo. Someone who challenges why things are done the way they are
• Someone who is capable of ‘green-field’ thinking. Capable of imaging how the global platform could look, and capable of creating a strategy to get us there
• Work well with others, in a collaborative environment


Schroders is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.


Note to Agencies:

Schroders does not accept speculative CV's from agencies. We do have a PSL who are invited to support us when required.  We only pay fees to agencies instructed to send CV's and are submitted through our recruitment portal.  We do not pay fees on speculative or unsolicited CV's sent to Schroders or Schroders employees and reserve the right to contact unsolicited CV's directly.