KYC/AML Operations Manager EMEA, VP

  • Market Rate
  • London, England, United Kingdom
  • Permanent, Full time
  • State Street UK
  • 28 Sep 16

Manage the UK KYC operations centre on behalf of all BUs for NTB, Periodic Reviews, Event Driven Reviews and On-going Monitoring Manage the UK KYC operations centre with a view to analysing current operating model to identify process improvements

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Purpose of Role :

  • Manage the UK KYC operations centre on behalf of all BUs for NTB, Periodic Reviews, Event Driven Reviews and On-going Monitoring

  • Manage the UK KYC operations centre with a view to analysing current operating model to identify process improvements

  • Ensure KYC process is of quality to meet UK regulatory expectations and follows industry best practice

Role Specifics :

  • Coordinate communications with BAU teams to ensure proper documentation is collected

  • Implement appropriate MIS to enable senior management to track progress in line with FCA commitments and recommend solutions/course corrections to address any lead time challenges

  • Work with AML Compliance function to optimise their involvement in KYC and future state to improve current process

  • Ensure quality and skills of resources are appropriate to have a ‘best in class’ KYC on-boarding function

  • Develop and monitor the business plan and budgets for the business unit in line with corporate goals

  • Work with European offices to determine consistency in KYC process and leverage best practices across the region

  • Ensure that the business has the right resources, including staff, IT , financial and oversight functions to operate effectively

  • Ensure that the business unit operates in compliance with internal and external regulations and that escalation procedures are followed

  • Ensure that all procedures, systems and controls are regularly reviewed and in line with the risk profile of the unit

  • Conduct periodic business reviews ensuring associated risks are identified and managed and appropriate remedial action is taken as necessary

  • Provide strategic oversight to business line development through identification of key issues and trends

  • Report when required to senior managers, timely and relevant information so that the Managers can discharge their responsibilities effectively

  • Regularly review the population of regulated staff and non-regulated staff under your management to identify additions or removals of regulated individuals and roles


  • Demonstrate the ‘Risk Excellence’ culture in your behaviour

  • Maintain a detailed understanding of :

  1. The scope of  the role’s managerial responsibilities

  2. The competence of the staff reporting to you

  • Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements plus progress is reviewed regularly in line with Company policy, and are regulatory registered where appropriate for their role

  • Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported.

  • Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively

  • Adhere to the delegation and oversight (management information and escalation) framework in the performance of daily tasks. This includes taking proactive action to ensure there is adequate production of management information that is fits for purpose, and issues are raised as appropriate

  • Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence).

  • Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved. This includes: a) ensuring that appropriate management information is received, considered and challenged as appropriate at  intervals proportionate to the risks; and b) that staff members have clear understanding of the escalation path/principles

  • Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.

  • Ensure that you make reasonable decisions by exercising reasonable care when considering information available to you. This includes taking proactive action to ensure that the information you have is suitable and adequate.

  • Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members’ behaviour in performing their roles.

  • Ensure that the highest level of the Code of Conduct is displayed in your own and staff behaviour.

Level of Education/Specific Qualifications:

  • Degree or equivalent work experience

Skills and Experience :

  • Knowledge of Anti Money Laundering, Know Your Client and Financial Crime regulations, policies and processes

  • Desire and willingness to work with Front Office, On-boarding and Operations teams across multiple business units and support functions (AML Compliance, Legal, Project Teams, Risk, etc.)

  • Strong background in Financials Services / Management Consulting

Required Competencies:

  • Ability to manage a large and demanding team/program including MI, status reporting, project tracking, issues/risks, escalation, training new resources, etc

  • Ability to manage a large operations style team to tight deadlines in the face of constantly changing policy and procedures

  • Ability to focus on continuous improvement of processes/procedures/operating models/etc.

  • Excellent communication skills; ability to clearly communicate complex issues to both senior/executive management and a team of junior analysts / shared service resources