Technology Trainer

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • JPMorgan.
  • 16 Jan 17

See job description for details

Technology Department Overview
GICB technology supports three groups within the broader Banking business, part of the CIB (Corporate & Investment Bank): GIB (Global Investment Banking), GCB (Global Corporate Banking) & TS Sales(Treasury Services Sales). Our technology team develops and supports a variety of technology tools aimed at enhancing the controls agenda, driving efficiency and mobility, differentiating our client delivery through innovation and ensuring the overall technology environment is stable and efficient, including Banking's use of firmwide technology tools.

Role Description
The role(s) are for trainers to partner closely with business users and the technology team to maximize usage of the various tools being developed within the tech team. Surveys and other feedback mechanisms have highlighted that whilst tools are well regarded, general awareness and knowledge of how to best utilize the various tools could be improved to increase their value and boost bankers' efficiency. This role would also provide an excellent conduit to both raise awareness for bankers of the various tools as well as provide regular feedback to the developers of how users perceive the tools and UI/UX improvement opportunities. Trainers would be expected to develop a training plan aimed at ensuring 100% of bankers are trained on an appropriate rolling basis, mixing 1-to-1, team meetings, dedicated training sessions, drop-ins, virtual training and participation in the formal graduate training programs.

Key Responsibilities

  1. Understand the different roles/personas of various business users/bankers
  2. Learn the various technology applications within Banking (Desktop, Web, Mobile)
  3. Develop a training plan, partnering with the broader technology teams and learning & development teams
  4. Deliver varied forms of training to capture maximum participation
  5. Ensure adequate tracking/metrics of training delivery and work with L&D and Tech to measure impact on usage/ROI
  6. Create instructor materials (course outlines, background material, instructional materials, and training aids).
  7. Continuously enhance technical instructional delivery and presentation skills.
  8. Ensure the quality and consistency of course content throughout a course life cycle.
  9. Act as a conduit for UI/UX (or other) feedback for the broader tech team to incorporate into design/enhancements

Job Qualifications
  1. First Class communication and training skills (both to groups and individuals)
  2. Able to "think on your feet"
  3. Excellent Customer Service skills
  4. Must excel under high stress environments
  5. Ability to rapidly learn new technologies/tools and context of usage

Experience Required
  1. Minimum 5 years of Training technology tools and/or Business Analysis experience
  2. Financial Services experience ideal, but first class consumer tech training also considered
  3. Must have worked as an end user / client facing trainer at all levels of seniority

About JPMorgan Chase & Co.
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.2 trillion. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its J.P. Morgan and Chase, and WaMu brands.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.
J.P. Morgan is an Equal Opportunity Employer.