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Client Services Rep - Level 1 (Job Number: 1311182)
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 36 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. Additional information is available at www.bnymellon.com .
BNY Mellon Asset Servicing is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing the management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
Provide auxiliary and client facing support to the Client Service department by undertaking various reporting & query management tasks.
Act as the focal point of contact between the Global Custody clients and the business, ensuring the timely resolution of all client issues whilst recognising & minimising the potential for risk and financial loss.
• Be responsible for the production and investigation of the failed and pending reports for their designated team.
• Perform several CMS task for their designated teams such as the 5 Intra day Cash Checks, Ledback out of balance report & the update of CEMT.
• Monitor the Income reversal report.
• Log Quick Kills on IMS & liaise with operations on aged IMS items for designated team.
• Manage the team Unit Trust breaks and update ASR.
• Assist designated
• Provide client facing support across all MCS teams to cover CSR's absence.
• Assist designated team with the investigation and resolution of internal & external queries
Act Co-ordinate the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of and an in-depth understanding of client expectations so that client satisfaction and service excellence can be continuously enhanced.
Respond to all client queries and issues, ensuring that regular updates to both internal and external clients are provided, in order to facilitate confidence in the department and assist in its continued growth.
The successful candidate will have experience within a client facing financial role. Excellent Communication skills, Strong Client Service Ethics, attention to detail and Client Focus
A good knowledge of internal systems such as GSP, CMS and PSS are preferable
Primary Location: Manchester, Manchester, GB
Internal Jobcode: 51916
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950