Senior Desktop Support Analyst

  • Competitive
  • Boston, MA, USA
  • Permanent, Full time
  • Wellington Management Company, LLP
  • 18 Jan 17

Senior Desktop Support Analyst

WELLINGTON MANAGEMENT

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 50 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.

POSITION

Job Summary                        

This role engages directly with portfolio managers, research analysts and other investment professionals in support of their investment processes.  This individual will think strategically and provide a robust technology platform for these investors in the office, offsite and while mobile.  Ensuring quick and efficient resolution of technology related problems is critical as is outstanding project management skills, a high degree of technical knowledge and expertise, and people management skills.

                                               

This individual needs to lead with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness and grace. 

In addition to working with a seasoned team that has built trusting relationships with the investment teams, this role interacts closely with application support teams, engineering teams, and infrastructure teams across the IT department.

                                                                                                                                                                                   

Job Responsibilities            

Manage all aspects of the end user computing platform and technology service delivery for investors.

Advance our customized, dedicated support model designed to provide the highest level of service delivery to the investor community.

Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day investment process.

Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis and status reporting.

                                                  

Coordinate IT staff and contractors to provide maintenance and repairs, moves and equipment exchanges.

                                                                                                                                                                                   

Job Qualifications                

•  At least seven years in a senior role supporting investment professionals, with a minimum of three years of hands-on desktop.

•  Must be self-starter possessing drive and ability to work with minimal supervision

•  Strong leadership qualities.  Ability to provide direction, be a positive influence, and act as a role model to the rest of the team.

•  Ability to manage conflicting priorities effectively

•  Ability to perform research and share knowledge with team members.

•  Proven project and delivery management skills

•  Attention to detail, strong written and oral communication skills

•  Ability to work well in a team environment

•  Experience with PC desktops and laptops

•  Fluent in in Microsoft products (OS, Office, Outlook).

•  Solid understanding of Remote Computing technologies

•  Solid understanding of mobile computer devices such as iPhones, iPads, Blackberries and Windows Mobile Device

•   Solid understanding of and experience supporting virtual desktop technologies including VDI, RDP and Citrix   

                                                                                                                                                                             

Optional Job Qualifications  

•  It is highly desired that this individual has several years of experience in the financial industry, and possesses a strong understanding of financial markets.

•  Experience with Audio Visual systems, including Desktop Video systems.

 •  Experience with Market Data Service applications.

•  Experience in a helpdesk environment

•  ITIL Knowledge/ Certifications.

•  Experience with ticketing system (ServiceNow).

JOB TITLE
Senior Desktop Support Analyst

JOB FAMILY
Systems Analysis

LOCATION
Boston

As an equal opportunity employer, Wellington Management considers all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, ancestry, disability, citizenship, marital status, veteran status, genetic information or any other characteristic protected by law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at  Wellington@icareerhelp.com .