CIB Documentation Management Operations Control Manager – Centre of Excellence Controls & Oversight leadVice President - Brooklyn-

  • Competitive
  • Brooklyn, NY, USA
  • Permanent, Full time
  • JPMorgan.
  • 28 Sep 16

CIB Documentation Management Operations Control Manager – Centre of Excellence Controls & Oversight leadVice President - Brooklyn-

Job Description

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Operational control and risk management is the foundation for operational excellence. The role of the Operations Control Manager (OCM) is to ensure controls and process disciplines are rigorously maintained and continually enhanced through metrics reporting, risk assessment testing, and quality assurance and to ensure that Operations are conducted in a robust risk control environment that promotes full compliance with applicable rules, regulations and Firm policies, while risks associated with business losses are mitigated.

The Operations Control Manager for Documentation Management (DMO) and DMO management are accountable for internal control practices of DMO. The successful candidate this role will work with management, staff and the broader CIB organization to ensure controls are consistently practiced throughout DMO and to ensure they are effectively implemented to ensure identification, escalation and resolution of issues and risks, and provide oversight and sponsorship of selected control initiatives.

Key responsibilities may include, but are not limited to:

  • Set the control and oversight strategy and priorities working with the DMO Head, center of excellence leads and management team
  • Work in partnership with the DMO Bangalore Centre of Excellence Controls & Oversight Lead to deliver a consistent global control & oversight function for DMO services, teams and locations
  • Work across the line of businesses supported by DMO to deliver consistent best in class advice and controls; critically assess the DMO controls framework on a continuous basis
  • Establish and manage relationships with key stakeholders in supported lines of business and functions
  • Line management of the DMO control & oversight team jointly with Bangalore lead
  • Oversee and ensure delivery of the annual RCSA/SOX requirements; partner with BAU management to deliver self-assessments and develops timely and effective action plans
  • Monitor ongoing adherence for the CIB Documentation Management Policy
  • Ensure compliance to required policies and governance practices
  • Work with DMO management to investigate incidents/errors, perform root cause analysis, identify recommended solutions and report to senior management
  • Ensure all relevant control procedures are followed and appropriately evidenced
  • Provide oversight and coordination of key process control testing, including the collation and reporting of test results and the development and implementation of enhancements where necessary
  • Oversee controls development and deployment, providing ad hoc control guidance, key project participation, and support the introduction of procedural/ policy enhancements
  • Oversee & project manage Inter-Affiliate Services requests for DMO
  • Serve as the key contact for regulatory or risk questions for the business.
  • Interact with internal/external auditors
  • Drive the operations training agenda around risk awareness and mitigation.
  • Drive consistency and sustainability of controls across the region/locations
  • Act as trusted advisor to DMO Management team

Required Skills
  • Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
  • Confident decision maker and motivator
  • Strong analytical skills and ability to isolate the root cause
  • Ability to lead, challenge and adopt a changing business landscape
  • Ability to focus on the key issues and drive initiatives to conclusion
  • Detail oriented with ability to deliver consistently
  • Strong time management and multitasking ability
  • Strong relationship management skills
  • Ability to juggle multiple demands and see them through to completion
  • Process review and process re-engineering experience

Business and Subject Matter Knowledge
  • Strong financial markets product knowledge including detailed knowledge of at least one, preferably two, of Transaction Services, Custody Services or Markets
  • Solid understanding of the documentation management life cycle desired
  • Subject matter expertise in operational risk and controls; working knowledge of relevant regulations and standard industry processes
Preferred Qualifications
  • 10+ years of financial services operational experience with 5+ years of Risk/Control related experience
  • Product knowledge (Markets, Investor Services and/or Treasury Services)
  • Strong influencing and negotiation skills
  • Knowledge of risk management tools
Demonstrated experience with all Microsoft Office products