Associate, Application Support
- New York, NY, USA
- Permanent, Full time
- IHS Markit
- 16 Jan 17
We are seeking an experienced Application Support professional to join the MarkitWire Application Support team in New York.
Application Support is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in OTC trading from post trade notices of execution, trade confirmation and allocations to clearing and reporting. The application support team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes.Duties and Accountabilities
The role encompasses 2nd line technical application support for our Trade Processing applications. This person will report directly to the Global Lead responsible for application support on these systems and will work with a global team to contribute to the quality of our support. - 2nd Line Technical escalation. Dealing with issues raised by established 1st line support teams. - Apply strong technical skills and good business knowledge – together with investigative techniques and problem solving skills to identify and resolve issues in a timely and high quality manner. - Liaising with other team members, Product, Development and particularly the Infrastructure teams as required for 3rd line escalation. - Work directly with clients, if needed, to understand and resolve issues. - Liaise with delivery teams to ensure the App Support team is ready for new releases. - Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.Business Competencies
- University Graduate of Computer Science or Engineering degree - Must have experience in Application Support - Must have experience in raising development bugs – including priority assessment, high quality analysis, and detailing how to reproduce issues. - Must have experience in SQL and relational databases specifically on Oracle - including stored procedures & complex joins. - Must have Unix skills incl. good scripting experience (preferably including PERL and python). - Good knowledge on Java/C++ would be ideal as coding isn’t a core capability but analysis of certain code will be. - Ideally familiar with monitoring tools such as Splunk, Zenoss, Centreon and Monolith. - Ideally would have experience of working in the Finance Industry. - Ideally would have experience of IHS Markit products Commercial awareness - Excellent understanding of software systems and technology - Good understand of Application Support processes - Good understanding of software support team functions and a solid understanding of the end to end application development process. - Knowledge of, or experience of working in the financial services industry would be highly beneficial. - Awareness of Derivatives products and Trade Processing (desirable) Management requirements - Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirementsPersonal Competencies
Personal impact - Confident Individual – able to represent the team at various levels. - Strong analytical and problem solving skills - Demonstrated ability to work independently with minimal supervision - Ability to prioritize and multi-task balancing technical, business and other drivers - Customer Focused - An Owner – Making sure tasks are followed through and completed - Open minded, flexible and willing to adapt to changing situations - Process Oriented – happy to recommend, work to and support good processes and controls. Communication - Must be a good communicator both written and verbally for this role is also customer facing aside from engaging with internal core teams. - Must be able to successfully communicate handover of issues inwards from London and outwards to APAC in a Follow the Sun support model. Teamwork - Must be able to work in a team environment - The candidate must be flexible regarding hours including weekends and willing to commit to maintaining a quality service for our clientsCompany Overview
IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk. Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.