Financial Crimes Opertations Officer Financial Crimes Opertations Officer …

Bank of Queensland
in Brisbane, Queensland, Australia
Permanent, Full time
Be the first to apply
Competitive
Bank of Queensland
in Brisbane, Queensland, Australia
Permanent, Full time
Be the first to apply
Competitive
Financial Crimes Opertations Officer
  • Join ASX 100 finance leader!
  • Brisbane based role - Gasworks Newstead Office
  • Play a significant front-line role in monitoring BOQ's fraud detection systems
  • The suitable candidate must be flexible between 7:30-4:00pm (Monday- Thursday) and 9:00am - 6:00pm (Sunday)


About Us:
Join one of Australia's top 100 listed companies where we are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

About the role:
As a Financial Crimes Operations Officer you will play a key role minimising the Bank's non-lending losses and reducing the Bank's exposure to financial crimes. You will be responsible for monitoring the banks fraud detection systems to identify and investigate any potential fraud, managing the end to end investigations process. This is a customer facing role that will see you gain exposure to a range of stakeholders both internally and externally.

Specifically you will:
  • Conduct investigations and implement a course of action for the recovery of financial crimes losses
  • Identify the relevant external authorities for referrals or reporting and liaise with police or other government agencies where necessary
  • Liaise with customers, keeping them informed of any progress throughout each case
  • Maintain accurate, comprehensive and timely records of all activities in line with Bank and regulatory expectations
  • Identify and refer matters relating to money laundering and terrorism financing to the AML Investigation team in accordance with regulatory and Bank guidelines
  • Assist with the creation of a financial crimes awareness culture across the Bank


About you:
The suitable candidate must be flexible between 7:30-4:00pm (Monday- Thursday) and 9:00am - 6:00pm (Sunday)
  • Training in fraud or investigations is desirable
  • Good understanding of card payments/products or payment products experience highly regarded
  • Time management skills with the ability to meet deadlines and achieve objectives
  • Understanding of the banking codes of practice and other relevant legislation including AML/CTF Act, Privacy Act and Criminal Code
  • Sound knowledge of bank products, processes and procedures, including both front and back officer operations
  • Problem solving skills with the ability to apply sound judgement and critical thinking
  • Ability to liaise with and forge strong working relationships with internal and external stakeholders
  • Report writing skills

About our Benefits:
  • Discounted financial products
  • Purchase annual leave
  • BUPA Corporate Plan
  • Salary sacrificing options
  • Mentoring and leadership programs
  • Employee Assistance Program (EAP) - MyCoach for Individuals and People Leaders
  • Paid parental leave
  • Paid volunteer days
  • Gym discounts and much more!

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