Why join us?

Join DWF and play a critical role in ensuring payments are processed accurately, efficiently, and compliantly across a global business.

The Receptionist is responsible for delivering an exceptional front-of-house experience and ensuring the smooth operation of reception services within the Brisbane office. This 12-month fixed-term contract role provides professional reception, communication, meeting support, mailroom, courier, hospitality, and administrative services, while maintaining reception administration, record keeping, compliance with procedures, and service excellence. The Receptionist is required to work onsite five days per week.

Responsibilities

• Act as the first point of contact, delivering a professional and welcoming experience for clients, visitors, and colleagues.
• Manage incoming calls, emails, and enquiries, ensuring efficient communication and prompt follow-up.
• Coordinate meeting rooms, conferences, catering, and hospitality services to support client and internal events.
• Handle incoming and outgoing mail, courier services, document distribution, and related record keeping.
• Provide administrative support, maintaining reception records, visitor logs, registers, and office documentation.
• Assist with archive, records management, and safe custody processes while maintaining confidentiality and compliance.
• Ensure reception and client-facing areas are presented to a high standard and support workplace services, governance, and operational excellence.
• Archive & Safe Custody Support
• Manage archive requests, document retrievals, collections, deliveries, and transfers while maintaining accurate records and tracking logs.
• Provide administrative support for records management and Safe Custody processes, escalating enquiries where required.
• Maintain strict confidentiality and security when handling sensitive and confidential documentation.
• Ensure accurate maintenance of reception records, visitor logs, courier registers, and mail records.
• Monitor compliance with visitor management procedures, privacy obligations, and information security requirements.
• Escalate facilities, maintenance, building security, workplace health and safety, and workplace services issues to the appropriate stakeholders.

What will help you succeed in this role?

• At least 3 years' experience delivering reception or front-of-house services within a corporate or professional services environment, preferably within a law firm.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication skills.
• Professional telephone manner.
• Strong organisational and administrative capabilities.
• High attention to detail and accuracy.
• Experience coordinating meetings, conferences, events, and hospitality services.
• Experience managing mail, couriers, visitors, and administrative processes.
• Experience of archiving, records management, or Safe Custody processes.

What we offer?

• The opportunity to work within a global organisation with a strong reputation.
• A collaborative and supportive team culture.
• Ongoing learning and development opportunities.
• A business committed to diversity, inclusion, and wellbeing.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, transparency, and certainty without compromising on quality. We are committed to delivering positive outcomes for our colleagues, clients, and communities while fostering a culture where everyone feels valued, respected, and empowered to bring their authentic selves to work.

We are proud to be an equal opportunities employer and welcome applications from people of all backgrounds and experiences. If you require any adjustments throughout the recruitment process, we're here to support you.

Ready to make an impact? Apply today and become part of a team that helps keep our business and clients moving forward.