This company based on the Gold Coast is one of Australia's leading mortgage lenders and they are seeking a permanent full-time Client Retention Officer to support and liaise with clients and key account holders. Salary on offer is $60K + Super.
Your new role
Reporting directly to the team leader of customer care, you will be responsible for client retention and renewal, communicating primarily with the company's various broker and funder clients. Not only will you respond to incoming enquiries, you will also engage in proactive outgoing engagement, contacting clients to secure brand loyalty and retain customer relationships. Additionally, you will ensure minimum satisfactory business margins are met.
What you'll need to succeed
You may have a degree or background in Accounting / Finance or Banking OR maybe you will have worked previously in a bank or financial services institution and possess experience and skills as follows:
- Experience or understanding of homes loans / mortgages
- Excellent communication skills
- Strong problem-solving and negotiation skills
- Attention to detail
- Ability to process numerical data
You will be rewarded with:
- $60,000 + super
- Supportive, inclusive and easy-going team environment
- Upon completion of probation period, two days' work from home
- Nearby parking $5 per day - opportunities for basement parking hire
- Casual Friday dress-code
- Regular team morning tea's, lunches, after-work celebrations
- Social club encouraging team interaction outside work
If this role aligns with what you're seeking, please click 'apply now'. Alternatively, if you would like further information or wish to discuss the position further with our Hays consultant, please call Olivia (07) 3231 2621, or email Olivia-Jane.Plunkett@hays.com.au for a confidential conversation.
LHS 297508 #2667642
About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.
Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.
Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.
