Applications Support Specialist Applications Support Specialist …

Hays IT
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays IT
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Hays IT
Applications Support Specialist
Applications support specialist job for a leading Australian software firm based in Melbourne's south east.
Your new company

This Australian success story has a dominant market position across Australia, as well as having a global footprint. Based in Melbourne's south east, they are looking to increase the size of their support team.

Your new role

Working in a specialist level 2 team, you will provide high level applications support either for clients using their accounting software, or specialising in the support of their market leading ERP solutions. In this role you will be the liaison point between the customer and the back end technical specialists, with responsibility for managing incidents and escalations.

What you'll need to succeed

You will use your high level customer service skills to provide quality troubleshooting for external customers, whilst also supporting the needs of internal technical teams. You will work with a range on internal teams to address issues, including the service desk, NOC, Product Managers and Account Managers, necessitating an ability to communicate clearly with a range of stakeholders. ITIL certifications would be preferred, whilst experience supporting ERP or accounting software such as MYOB would be highly desired. Furthermore, any experience in the automotive industry would be looked upon favourably.

What you'll get in return

The opportunity to grow your career with a market leading Australian organisation based in Melbourne's south eastern suburbs.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2510078
Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

Hays IT logo
More Jobs Like This
See more jobs
Close
Loading...
Loading...