The Company

Our client is a well-established and growing private healthcare organisation that provides specialist support services to medical professionals across Australia. Renowned for delivering high-quality service and innovative technology solutions, they are committed to improving operational efficiency and creating a positive experience for both practitioners and patients. Due to continued growth, they are seeking a proactive and customer-focused Billing & Technical Support Specialist to join their collaborative team.

The Role

Reporting to the leadership team, you will play a key role in delivering exceptional customer support while assisting with billing operations and technical enquiries. This is a varied position suited to someone who enjoys problem-solving, building relationships and working across multiple priorities in a fast-paced environment.

Your responsibilities will include:

• Providing professional support to clients via phone and email, resolving queries in a timely manner.
• Assisting with software and technical support enquiries, escalating issues and liaising with the internal development team where required.
• Supporting billing processes, including reconciliations and ensuring the accurate processing of transactions.
• Learning and applying industry-specific billing and healthcare funding requirements to provide informed client support.
• Assisting with client onboarding and providing guidance on software functionality and best practices.
• Developing and maintaining internal documentation, user guides and frequently asked questions (FAQs).
• Working closely with internal stakeholders to identify process improvements and enhance the overall client experience.
• Maintaining accurate records while ensuring confidentiality and compliance with company policies.

Your Profile

To be successful in this role, you will be a customer-focused professional with excellent communication skills and a strong attention to detail. You thrive in a collaborative environment, enjoy learning new systems and are confident managing multiple priorities. You must be immediately available with long term working rights.

You will ideally bring:

• Previous experience in a customer service, client support, helpdesk, administration or billing role.
• Strong written and verbal communication skills with a professional and friendly approach.
• Excellent organisational skills and the ability to manage competing priorities.
• High attention to detail and a commitment to delivering accurate work.
• Strong computer literacy, including Microsoft Office and CRM or business systems.
• A proactive attitude with excellent problem-solving skills.
• The ability to work both independently and collaboratively within a team.
• Experience within healthcare, medical billing or health technology will be highly regarded but is not essential, as full training will be provided.

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013481553ST

This is a hybrid position.

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