See job description for details
This is a fantastic opportunity to manage claims end to end with an established general insurer. Your new company
Work with the largest general insurance group in Australia and New Zealand. Enjoy excellent perks and a fantastic culture along with learning & development; and career progression opportunities. Your new role
There are currently multiple permanent opportunities available for Claims Consultants to join a high performing Home and Landlord Property claims team based in Melbourne. The primary purpose of the Claims Consultant role is to manage end to end domestic property claims, post-lodgement within an expected delivery time while exceeding customers' expectations. This is an exciting position that would suit someone who thrives in a high paced, customer focused environment and enjoys working with people. To be successful in these roles commencing on 17 th January 2022 you will be available to work full time hours from 8.30am to 5.00pm from Monday to Friday, with 4 weeks of full-time training provided. These roles do require full flexibility to be able to work both from home and the Melbourne CBD.
What you'll need to succeed
- Manage end to end claims in accordance with service level targets.
- Liaise with all relevant parties, while providing regular updates on the progress of claims.
- Perform coverage evaluation, investigation and collate relevant documentation.
- Provide exceptional customer service and build relationships with all stakeholders.
What you need to do now
- Proven experience in a customer centred role (essential)
- Previous experience managing claims (desirable)
- Well-developed interpersonal skills and clear and professional communicator
- Ability to build rapport and establish relationships
- Displays a drive for results and are outcome focused Ability to prioritise and manage time effectively
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. LHS 297508