Desktop Support Engineer Desktop Support Engineer …

in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Desktop Support Engineer
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Job Description:
  • Take ownership of all IT related activity.
  • Good communication skill.
  • Good team player, work collaboration with central team.
  • Prevent escalation POC
Job Description:
  • Required experience in Technical support Application software for Desktops/Laptops/Apple Mac on floor support.
  • Driving & Monitoring Queue for ticket closure.
  • Escalation tracking and own IT issue till closure.
  • Induction and KT to newly joined associates.
  • Responsible for Floor Management parameters.
  • Daily dashboard publishing
  • Operational action points tracking and closure
  • Participation in Project Team outages and provide support.
  • Work on End point compliance (Control parameters -AD /AV / MBAM / DA / Avecto /SCCM and Tanium) and Software Harvesting (unauthorized software uninstallation)
  • Printers and Multifunctional device support
  • Coordinating and Updating IT asset movement ITAM
  • Coordinating with Asset tracker for maintaining asset.
  • Work on issues related to Hardware /Operating system for both Laptops and desktops.
  • Troubleshoot and resolve issues related to Outlook and Communicator.
  • Software Installation based on RAMS request raised by end user
  • Air Watch/ Intune Support on Phone
  • VNET / Tandberg
  • Hands & Feet support for implementation & Maintenance activity.
Nice to have:
  • Knowledge in Apple Mac tech support
  • Basic Network knowledge
  • MS AD / Azure / O365
  • ITIL/MCSE/MCSA/CCNA certification is PREFERRED
Next steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

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