General Manager - Know Your Customer

  • Competitive
  • Melbourne, Victoria, Australia Melbourne Victoria AU
  • Permanent, Full time
  • Russell Reynolds Associates Australia Pty Ltd
  • 30 Jul 18 2018-07-30

General Manager - Know Your Customer

  • Strategic and operational leadership of Know Your Customer (KYC)
  • Developing a Centre of Excellence for the Group
  • Transformation journey

This financial services organisation has grown to be one of Australia and New Zealand’s most respected banks. To serve customers better, maintaining a strong risk governance and oversight framework is vital to growing and sustaining their business and achieving trust and confidence in their industry.

This critical role is part of the bank’s ongoing commitment to regulatory compliance.  They are developing a Financial Crime Compliance (FCC) Centre of Excellence (CoE), which sits within the technology and operations division to help meet their AML / CTF, sanctions and broader financial crime obligations across all the countries in which it operates including, New Zealand, the UK, USA and Asia.   An understanding of the regulatory environment across these jurisdictions is essential.

The FCC CoE will centralise capabilities across a number of core execution teams, including for Know Your Customer (KYC). This encompasses the following components:

  • Customer Onboarding KYC
  • KYC Refresh
  • Enhanced Customer Due Diligence (EDCC)
  • Customer Exits

The GM, KYC will be the primary point of accountability for the strategy, planning and execution of KYC to ensure financial crime compliance. The ideal candidate will be a subject matter expert for the bank and take responsibility for building capability across the organisation.

This will be a highly strategic role and interact with a number of key internal and external stakeholders, including regulators. The GM, KYC will bring a strategic vision of how the function can best protect the bank and the economy, whilst providing a seamless experience to customers. He or she, will be responsible for reviewing existing processes, simplifying the onboarding process and automating where possible.

To be successful in this role, you will have:

  • Experience leading a first line of defence KYC function in a large and complex financial services (or related) organisation;
  • Led a significant change and transformation program;
  • Proven stakeholder management and influence – across multiple division and geographical regions;
  • Experience implementing a KYC CoE;
  • Demonstrated a deep understanding of market trends, emerging technology and customer needs across financial crime compliance;
  • Developed and led a high performing team preferably through a period of change; and
  • A relevant tertiary qualification.

To apply for this role: