• Competitive
  • Melbourne, Victoria, Australia
  • Permanent, Full time
  • Citi Australia
  • 2018-06-24

Implementations Manager

Implementations Manager

  • Primary Location: Australia,Victoria,Melbourne
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18029026


The role of Implementations Manager (IM) is to work within the IM Team as a coordinator and the central point of contact for any Securities Services client on-boarding activities in AU & NZ. He/she is responsible for the planning and co-ordinating implementations of new and incremental securities services custody business, fund manager and mandate restructures

Your Key Responsibilities will include:
  • Lead clients and sales/account and client services managers to plan for implementation activities, timing and define roles and responsibilities on each securities business on-boarding/transitions
  • Work together with key parties in each project, and ensure all parties are accountable for their tasks and progress as planned
  • Act as the single point of contact to clients' contact involved in implementation. Manage and coordinate the overall implementation process including account opening and entitlements to deliver client desired services
  • Manage tasks to shorten cycle time and accelerate generation of revenues
  • Handhold clients in fulfilling markets account opening documentations
  • Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
  • Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review    
  • Coordinate transition activities with all internal and external parties and report to clients
  • Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
  • Provide regular internal and external update regarding that projects that he/she is running


The Successful Candidate will possess:
  • Extensive knowledge of banking products and operations, especially securities related services including Global/Direct Custody and Funds Services
  • Minimum of 5 - 8 years in a securities operations/client service role
  • Solid experience of assets transition and custody account opening activities preferred
  • Knowledge of electronic banking platform a plus
  • Strong customer orientation and team player
  • Ability to work independently and overtime if needed
  • Good time management, negotiation and communication skills
  • Good documentation and project management skills (PMP certified would be an advantage)
  • Strong client facing skills
  • Able to identify issues/risks and escalate where appropriate

When you work at Citi, you'll be working for an organization that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

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Melbourne, Victoria, Australia Melbourne Victoria AU