Production Support Lead Production Support Lead …

Vanguard Group
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Vanguard Group
in Melbourne, Victoria, Australia
Permanent, Full time
Be the first to apply
Competitive
Production Support Lead
About Vanguard

Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time.

With more than AUD $11 trillion in assets under management Vanguard is one of the world's largest global investment management companies. In Australia we partner with institutional clients, financial advisers and individual investors to offer low-cost investment solutions. Our comprehensive range of managed funds, exchange traded funds (ETFs) and tailored investment solutions are built to support long-term investment success for our clients.

Our Team & Opportunity

The GIFS APAC Run Org is part of global IT operations support team that helps to run, reduce and restore any production incidents. The team plays a critical role in supporting our investment management process by supporting critical trading systems. The role is a senior production support lead role that will provide technical leadership to the team as well as be key point of contact for our Fixed Income Group.

This role will be responsible to l ead production support activities for applications, databases, and systems. Partners with key stakeholders to ensure solutions are implemented to minimize business impact.

What you will do

  • Lead a nd provide subject matter expertise in the fixed income group suite of applications and is responsible for running, restoring and reducing outages
  • Provides technical expertise to the run org team and works with vendor partners and system delivery teams effectively to reduce outages
  • Provides senior level production support of applications, databases, and systems. Oversees and coordinates technical procedures to resolve production issues after evaluation. Provides infrastructure configuration services on multiple platforms in the test environment.
  • Leads the monitoring of complex production systems for alerts, outages, and system issues. Researches issues and performs root cause analysis to minimize risk. Manages the expectations and requirements of business and production support teams.


  • Sets service level agreements and ensures that support requests are resolved within the service level agreement timeframe. Resolves elevated issues and communicates the resolutions.
  • Partners with leadership to build, develop, implement and maintain policy and procedural framework for the department.
  • Builds and maintains an integrated schedule of activities. Plans for resources and budgeting to deliver on business requirements.
  • Leads improvement efforts and directs changes.
  • Operates as a senior technical partner and maintains strong working relationships with business partners.


  • Mentors and trains junior production support analysts. Proactively expands knowledge of systems and shares best practices.
  • Participates in special projects and performs other duties as assigne d


What are we looking for

  • Minimum of seven years related work experience, with give years of Information Technology experience.
  • Undergraduate degree or equivalent combination of training and experience. Degree in Computer Science or Management Information Systems preferred. Graduate degree preferred.


Specializations that will make an impact

  • Trade floor support experience

  • Experience in financial domain

  • Understanding of investment management process
Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

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