Technical Support Analyst
Due to an internal promotion Experian ANZ is looking for a Technical Support Analyst to join our Data Quality team in Melbourne.
The Experian Data Quality team solves a wide range of problems for our customers using a market leading portfolio of products and services. Technical Support Analysts ensure our products, services and solutions continue to deliver business results year in year for our customers. As a Technical Support Analyst you will use your strong communication skills, product and technology know-how and good time management to provide excellent telephone support (2nd line support). This is not a call-centre environment though.
Experian Technical Support Analysts are excellent team players and communicators. You need to work successfully with many types of people in other organisations as well as sales people, consultants, developers, support staff and management within Experian. You are motivated and driven, you like learning new things and you take ownership of your own development. You like to say yes and love helping people solve problems.
This is a fantastic entry level role, ideally suited to a recent grad looking to start their career within in a progressive Global Enterprise business that values development opportunities and fast-track career progression
We measure success through customer satisfaction and peer feedback. About you:
•Excellent communication and coordination
•Good understanding of technology
•Customer-centric focus and solution/problem solving mindset
•Good time management abilities
•A technology or analytical background, e.g. a science degree or comparable experience
•Eager to learn and develop Why Experian:
•We're a driven team but we don't forget to celebrate success
•We offer strong career and international options for high performers
•We're one of the most successful teams of Experian globally
•We invest heavily in our products and our people Bonus points for:
•Customer service experience, ideally 6 - 12 months