Job Description

An exciting opportunity exists to join the Australia and New Zealand Acquisition Marketing team as an Assistant Manager, Application Optimisation .

This role is responsible for supporting acquisition growth through the delivery, optimisation and governance of card application experiences across Consumer, Small Business and Corporate portfolios. You will partner across Product, Marketing, Technology, Risk, Operations and external vendors to deliver application enhancements, support strategic initiatives and drive improved customer outcomes.

The successful candidate will combine strong project delivery capability with analytical thinking, stakeholder management skills and a passion for solving complex business problems.

Responsibilities

• Own and optimise digital and manual card application journeys across Australia and New Zealand
• Partner with Product, Risk, New Accounts, Marketing and Technology teams to deliver application enhancements and new capabilities to support acquisition growth and customer outcomes.
• Lead requirements gathering, testing coordination, launch readiness activities and post-implementation monitoring of application-related projects.
• Manage relationships with third-party application platform providers and ensure delivery aligns to business requirements, timelines and customer experience objectives.
• Identify and prioritise opportunities to improve acquisition conversion, customer experience, operational efficiency and application completion rates.
• Monitor application performance and customer experience metrics to proactively identify defects and optimisation opportunities.
• Maintain comprehensive documentation of application processes, requirements, testing outcomes and operational controls to support long-term sustainability and team enablement.
• Contribute to a team culture of continuous improvement, collaboration and knowledge sharing.

Qualifications

• Strong project management and delivery experience, ideally within digital, operations, acquisition, customer onboarding or financial services environments.
• Strong analytical and problem-solving skills with the ability to translate business requirements into practical solutions.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to tailor messaging to both technical and non-technical audiences.
• Strong attention to detail with a focus on quality, governance and risk management.
• Proven ability to work collaboratively across functions, including international teams, and build strong relationships with internal and external partners.
• Experience managing third-party technology platform providers is advantageous.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.