Assistant Relationship Manager - EAM

  • 75K - 85K AUD
  • Sydney, New South Wales, Australia Sydney New South Wales AU
  • Permanent, Full time
  • Credit Suisse Australia
  • 10 Sep 18 2018-09-10

We are a leading private bank and wealth manager with distinctive investment banking capabilities. We take a balanced approach to capture the wealth management opportunities in emerging markets, the largest of which is in the Asia Pacific region, while also serving our key developed markets with an emphasis on our home market of Switzerland. Founded in 1856, we have a global reach with operations in over 50 countries and employ 48,200 employees from over 150 different nations. Credit Suisse is a leading service provider for external asset manager (EAM) globally and has built a rapidly growing presence in Australia.

“Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.” 

We Offer:

A challenging front-office role that partners with EAM Relationship Managers to lead their client relationships, serving their clients and growing client portfolios. A unique opportunity to become an Assistant Relationship Manager (ARM) to: 

  • Ensure high EAM and client satisfaction by assisting the EAM relationship managers in providing high-quality advice and solutions and timely fulfillment of needs
  • Understand end clients’ financial goals, affairs and risk tolerances and devise appropriate financial advice across the areas of investments, lending, structuring, strategic planning and superannuation in order to support the EAM relationship managers as a trusted adviser to the EAM
  • Ensure efficient and prompt administration of all aspects of client service delivery, including security trades, foreign currency conversions, loan drawdowns and rollovers, payments, invoicing and remittances
  • Focus on creating and maintaining new EAM relationships
  • Lead the account opening process for new clients and documentation associated with establishing credit facilities and credit lines 
  • Make available such data and reports, from the Branch Applications, as may be required by the EAM relationship managers and clients
  • See to it that all communications to the Branch from clients are attended to in a prompt, professional and efficient manner
  • Operate every necessary Branch Application proficiently to ensure the delivery of an exceptional client service experience
  • Keep abreast with and develop a keen understanding of Credit Suisse’s client offering and product knowledge
  • Processing and clarification of trouble shooting cases
  • Ensure that all legal and compliance guidelines are adhered to and minimize operational errors
  • Liaise with Business Management, the teams of other relationship managers, Investment Services & Products, Operations, Treasury, IT Team, etc., for functional efficiency
  • Continue your professional career development in a world leading bank 

ARM Key Responsibilities

Client Advising & Servicing

  • In conjunction with the RMs, monitoring client portfolios, performing portfolio/product advisory activities and developing appropriate strategies in investments, lending, retirement planning and wealth management for clientele and prospects. With respect to this, a background as a professional accountant or lawyer will be considered favourably
  • Keeping abreast of financial markets and developing a thorough understanding of financial products so as to be able to communicate proficiently with clients on these matters
  • Acting as the primary point of contact for a selection of clients, including attending regular meetings, handling daily administration, client servicing and attending to compliance requirements
  • Monitoring risk exposures associated with the relationship managers’ client portfolios, including monitoring the cash position of all client accounts and ensuring adequate liquidity is available to meet pending liabilities
  • Preparing credit proposals for clients and completing all associated documentation
  • Responding to enquiries from accountants and other professional advisers in relation to client affairs and providing information and mentorship, as appropriate. This includes providing annual tax reporting to clients supported by a comprehensive understanding of the taxation implications of investment portfolios and the tax effect of common investment transactions
  • Dispatching research material to clients as appropriate and in accordance with compliance and legal guidelines

Administrative Responsibilities

  • Managing the opening of new client accounts, by preparing all documents, filling in application forms and liaising with the Operations Team, LCD and relationship managers/Client end
  • Following up and monitor the on-boarding of client assets
  • Ensuring that all relevant documentation is received from the clients and sending the same to Operations Team
  • Maintaining communication with clients by drafting letters, emails and other communications
  • Communicating Corporate Actions (dividend, stock split, open-offer, etc.) to clients, advising them of their alternatives and accurately recording and processing client instructions

System Support & Assistance 

  • Becoming familiar and proficient with all necessary Branch Applications and training others in their use
  • Working with the IT team for streamlining and improving systems functioning
  • Initiating IT change processes to correct system malfunctions and minimise system inefficiencies


  • Ensuring strict compliance with all internal policies and external regulations;
  • Ensuring the occurrence of errors and operational problems is minimised and promptly and properly documenting any issues that occur, including reporting the instance of losses
  • Following up with clients/relationship managers on all compliance and documentation related issues

Reporting & MIS

  • Supplying clients with customized accounts statements and valuation reports, on an ad-hoc or regular basis, which are not readily available in the system
  • Supplying the Market Leader, relationship managers and other internal partners with necessary data and information from Branch Applications as per their requirements 
  • Establishing the accuracy of data from our Branch Applications, including correct transaction recording for tax reporting purposes 

You Offer:

  • You come with a university degree in finance, economics or business administration with a minimum of 3 years meaningful working experience
  • You exhibit strong analytical and administrative skills with the capability to understand complex business topics
  • You are diligent, careful and able to perform and deliver high-end service in a dynamic work environment
  • You have good command of Excel, Word, Outlook and PowerPoint
  • You demonstrate client-oriented mentality and are a dedicated teammate
  • You can communicate effectively, both verbally and in writing have  

“Credit Suisse is an equal opportunity employer. Embracing diversity gives us a competitive advantage in the global marketplace and drives our success.”