Client Data Services- Know Your Client (KYC) Operator- Associate

  • Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Deutsche Bank APAC
  • 17 Oct 18

Client Data Services- Know Your Client (KYC) Operator- Associate


Operations provides support for all of Deutsche Bank's businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and service centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the bank's platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.

Position Overview

The Know Your Client (KYC) Operator role focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions.

The KYC Operator provides regular communication to senior Bank stakeholders on changes in KYC, Anti Money Laundering (‘AML') and Anti Financial Crime (‘AFC') areas and ensures any changes required are implemented with minimum disruptions.

The KYC Operator also assists the Bank's clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (‘SOP's) and Operation Level Agreements (OLA's) to achieve accurate and timely account opening to help execute trades.

Key Responsibilities:

  • Manage new client adoption and regular review stream (as required), to ensure that all requests are approved in accordance with regulatory requirements and the bank's internal policies. Responsible for ensuring timely, complete and accurate processing of KYC.
  • Responsible for client communications and query management.
  • Responsible for verification of client data.
  • Handle all customer and stakeholder related processes regarding request, verifications and modification
  • Ensure the escalation of operational, regulatory and other risks to line manager; contributes to the development and implementation of mitigation or control solutions.
  • Demonstrate and enhance knowledge, expertise and experience of legal and regulatory requirements, control frameworks, operational processes and policies across the COB space.
  • Maintain strict discipline and rigor around deliverables.

Key Experience
  • 2 to 4 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry
  • Sound understanding and experience/knowledge of Control, Compliance, Investigation would be an advantage
  • Sound knowledge of AML/KYC regulations (FATCA etc.)
  • Experience in interpreting regulatory guidelines and assessing risk scores and entity types
  • Sound understanding of end to end KYC process

Key Competencies
  • Capability to take full ownership of tasks, while displaying a mature and confident approach with all stakeholders (i.e. internal and external)
  • Strong client service skills
  • The candidate will need efficient oral/written communication skills
  • Excellent team player with strong communication and inter-personal skills
  • Ability to work to tight deadlines in a fast-paced environment
  • Proactive and results driven approach to ensure completion of all tasks and ultimately the improve our clients' DB experience
  • Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively
  • Independent, self-motivated and a collaborative team player
  • Eye for detail and able to scrutinize existing processes and identify gaps
  • Change/Continuous improvement mindset and interest to question status quo
  • Integrity, Trust and Fairness

Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.