Consumer Services Representative Consumer Services Representative …

in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Consumer Services Representative
As a key member of our Bureau's customer services team you'll be responsible for all general Consumer support requests via all contact mediums including general enquiries, complaints, requests for consumer credit reports. This also encompasses new client on-boarding processes including application and due diligence through to complete client set-up. A key focus is to provide ongoing customer service support to all clients and consumers while ensuring compliance to regulations and company goals. To be successful you will have excellent customer service skills, high attention to detail and be able to organise and prioritise tasks. The ability to work in a small, well-formed and high performing team is also essential.

Please note:

This is a 6 month casual employment opportunity

We will consider 417 holders who are happy to commit to 6 months

We will be running an exciting half day assessment centre throughout the morning of Wed 20 th . Please do not apply if you are unable to attend

If successful, prior to commencing work you'll need to pass Background Screening (given the nature of the work and our security policies), this process can take 2-4 weeks, so likely start will be early Dec

About you:

• Excellent customer service skills, willing to take ownership of customer enquiries/problems
• Strong organisational skills and attention to detail
• Strong problem solving and analytical skills
• Able to work in a fast paced environment and team dynamic
• Eagerness to learn
• Strong computer literacy skills

Essential Duties and Responsibilities

• Perform due diligence and analysis of applications and requests
• Handle incoming Client and Consumer contacts via phone, email and mail including general customer service, issues resolution and tier 1 tech support
• Obtain completed supporting documentation for Subscriber accounts
• Recommend potential clients for membership approval
• Maintain consumer credit databases and ensure that the daily qualitative and quantitative goals are met
• Perform credit profile database system maintenance
• Maintain records on customer activity and log transactions
• Educate potential and new external clients on permissible purpose, appropriate use and rules regarding the privilege of accessing credit reports and reporting credit information
• Provide support to internal and external customers

• Privacy Act rules and regulations and its practical application
• Understanding of data standards

• Able to manage a variety of tasks
• Strong interpersonal skills, ability to communicate clearly to a wide range of customers and stakeholders
• Ideally 1-2 years' experience working in a high volume customer service environment

• Relevant tertiary qualifications (preferable)

Why Experian?
• Ultra modern and premium environment in North Sydney Office
• Strong culture and sense of purpose
• Fantastic benefits