Digital On-site Services Specialist

  • Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • BNY Mellon
  • 25 May 19

Digital On-site Services Specialist

  • Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution.
  • Provides guidance, assistance, coordination and follow-up on problems and ensures resolution.
  • Provides support to customers on applications, infrastructure and technology related activities for small projects.
  • Works with application developers and operations to support production applications and customer-specific operations.
  • Trains customers on new products, applications and platforms.
  • Contributes to the achievement of team objectives.


Qualifications
  • Windows 10 and other Windows platforms, MS Office, MAC OSX platform and mobile devices.
  • Video Conferencing systems (Cisco endpoints and products such as Webex, Polycom endpoints)
  • Excellent written, verbal communication skills and flexible style to fit role responsibilities and situation.
  • Excellent in handling PC (hardware desktop and laptop) support
  • Experience in using Active Directory, SCCM deployment, Citrix based applications, Virtual desktop, Remote support tools and ticketing tools such as Remedy.
  • Experience in Trading Floor support is a plus
  • Knowledge in network and scripting is a plus

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: Australia-New South Wales-Sydney
Job: Information Technology
Internal Jobcode: 60044
Organization: Technology Services Group-HR06725
Requisition Number: 1905217