• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 2018-10-19

Head Business & Travel Shared Services Australia & New Zealand

Head Business & Travel Shared Services Australia & New Zealand

  • Primary Location: Australia,New South Wales,Sydney
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18049063


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Business & Travel Shared Services (BTSS) has responsibility for core and non-core products of BTSS, and the functions to support these for Australia and New Zealand.   The team is accountable to Regional and Global BTSS for the delivery of services at country level and for actively contributing to regional and global initiatives

The role of Head of Business and Travel Shared Services is to build and grow Citibank's long-term relationships with our business and travel Services vendors, helping them to succeed in providing best of breed services for the business while solving problems and realising opportunities.  This role is also the primary contact point for developing strategic solutions for our services and will support the BTSS team through:
  • Partnering with vendors to deliver professional sourcing and contract management services to the businesses
  • Developing and implementing process improvements and system enhancements to increase productivity and reduce risk
  • Reducing costs to the businesses while delivering goods and services which meet their requirements
  • Developing effective strategic partnerships with key suppliers and ensure all onboarding, ongoing documentation meets Citi standards
Key Accountabilities/Responsibilities include:
  • Customer Relationship Management
  • Monthly meetings with primary stakeholders to discuss performance monitoring and Metrics, Third Party Performance, Projects, Innovation, Business Saves, Risks and Issues, Stakeholder and Users feedback, alignment of business requirements, controls, incidents and financials
  • Conduct Vendor Quarterly Performance meetings reviewing SLAs, metrics, billing
  • Follow up on performance deficiencies with external vendors
  • Work in partnership with each Region Product Lead and with Region Lead for communications and rollouts / upgrades / initiatives
  • Team Management - 6 direct reports/ 4 matrix reports
  • Ensure controls are identified, in place and performing properly
  • Monitor Country budget and actuals, identify and raise issues around overages


To be successful in this role you will have the following skills/experience:
  • Tertiary qualifications preferred
  • Previous relevant experience, preferably within a bank or the financial services industry.
  • Relationship management experience
  • Proven track record in managing suppliers
  • Extensive experience in designing and managing vendor relationship processes
  • Demonstrated experience in managing vendor relationships
  • Track record in delivering savings through strategic sourcing initiatives
  • A strategic thinker who can also manage complex and demanding day to day operational issues
  • High level interpersonal and relationship building skills
  • Strong facilitator
  • Attention to detail
  • Team player
  • High integrity
  • Commercial experience
  • Leadership qualities
  • High energy and strong commitment
When you work at Citi, you'll be working for an organization that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

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